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Thanks for the update. The best outcome  and a worthwhile charity benefits from your generosity

Quote: Originally posted by Mucker1884 on 16/4/2015Seven days after E-mailing my complaints, I'd heard nothing, so called to enquire whether my complaint had at least been viewed. This was Tues 14th April.

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Unfortunately, the person to whom it was addressed was not present, and the person dealing with my call initially failed to find any such missive. After being put on hold for a while, she did indeed manage to locate it, but unfortunately lacked any knowledge as to whether anyone was dealing with it or not. I was advised to "allow up to 28 days" for any response.

However, today (Thurs 16th), I returned home from work to a letter dated Mon 13th, and a cheque, representing a full refund. I guess there's still a need for a little more communication within their admin dept!

In all honesty, I wasn't expecting a true refund. At best, I expected so many vouchers for so many nights free camping at some time in the future... which of course, I doubt I would have made use of, short of giving it away to someone who may appreciate it more!

Must admit, the letter itself came across as genuinely apologetic, with talk of "dismay", and promises to "improve certain aspects of their service". It wasn't a grovelling apology. It wasn't sycophantic, nor patronising. It did however, come across as genuine, honest, fair, and professional.


This was never about the financial side of things, and more to do with respect, professionalism, and customer relations.
Following such an unexpected, but much appreciated result, as soon as the cheque has cleared, I'll be forwarding an appropriate amount to H4H. Afterall, "there's always someone worse off"!

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