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 Topic: BEWARE - Vango Airbeam Awnings
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09/4/2014 at 12:42pm
Location: Ayrshire
Outfit: Auto-Sleeper MHs
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I'd take the matter to your local Trading Standards office at the Council. Goods must be fit for purpose to comply with the Sale of Goods Act, and I think Vango's stance is open to challenge. They'd be the people to do this - they have the power to prosecute. And if you bought it with a credit card, that gives you certain rights with the card company too - worth checking.
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09/4/2014 at 2:27pm
Location: None Entered
Outfit: Xplore CV X8
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UV damage would always be a worry with rubber components. What sort of rubber is actually used? Different types - different properties.
Is the tube actually exposed? Those I have seen are in a sleeve.
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09/4/2014 at 3:41pm
Location: Hertfordshire
Outfit: Anything I like !!!
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Hi
I may be wrong but I don't think peggy is saying the tubes are leaking air, they are well covered by fabric etc, none of the air bladder is exposed to the sun. I think peggy means the fabric is leaking water due to Vango saying its had to much sun.
I cannot comment on this case as I have not seen the fabric etc but yes the sun can affect fabric. When the fabric has had a lot of sun it will need re proofing. I will say that 35 days and nights is not enough to affect the fabric.
As for going to Trading Standards I would ask firstly how long have you owned the awning. If its over 6 months old then i'm afraid it is up to the consumer to prove the product is faulty, if it is under 6 months old its then down to the retailer who the contract is with, not Vango. Just stating some facts for you and not taking sides.
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Gary Cross - The masked camping guru.
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09/4/2014 at 4:01pm
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Go on the Companies House website and find the name and address of the CEO of Vango. It will only cost you a couple of £'s to get the information sent to your computer. Write a letter to the customer services dept of Vango and CC the CEO in on the letter. Chances are you will get a response. Has worked for me in the past and I have advised clients to also do it (with success). Hope this helps.
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August 2013 - Kingsbridge, Devon
April 2014 - Ladram Bay,Devon
May 2014 - Whitehill Country Park, Paignton
July 2014 - Rivendale, Derbyshire
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09/4/2014 at 4:59pm
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Fact is if Vango or any other supplier of this latest crop of inflatable tents/awnings refunded/replaced without question for every fault that is likely to appear on these tents then they would make no profit. You can look at Karsten & see how inflatable tents are supposed to work but built down to a price that most campers are prepared to pay these tents will be short life, I think.
Probably ideal for their target market which may well be folk who try camping for a fortnight for couple of yrs & then move on but I think the regular camper hoping for several yrs trouble free use is likely to be disappointed. The suppliers know the law & are likely to stick to the letter of it on this, I think.
Just an observation, based on looking at these tents & reading the posts on here about them since their introduction.
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09/4/2014 at 6:20pm
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Yes, the normal life of a nylon tent is usually reckoned to be about average 16weeks erected, In strong, say southern Europe sunlight it might be a fair bit less, but the fabric gets crispy when reaching end of life.
If the awning is leaking through the seams though, this would not necessarily be UV degredation & this can be sealed with seam sealer & its always a good idea to include a tube of this in your tool kit. Was there heavy overnight rain because you can get heavy condensation so heavy that it drips off but this would usually be inside a tent with people sleeping, not a caravan awning?
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09/4/2014 at 6:46pm
Location: None Entered
Outfit: Xplore CV X8
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Good point re the condensation. You can get condensation on an empty tent though.
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09/4/2014 at 8:17pm
Location: Hertfordshire
Outfit: Anything I like !!!
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This is an easy fix, seam sealant or a good spray along the affected seam and job done. If you have to pay for the spray and seam sealant or the retailer gives you this or even sprays the awning for you is up to you and them but it is an easy fix. The fact the awning is not new and has been used then a reasonable out come would be a good fix re reproofing. I take it it was just a section of a seam leaking, it would not be every seam.
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Gary Cross - The masked camping guru.
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02/6/2015 at 5:05pm
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Just for info, my Acrylic Inaca awning is 15 years old and used on a seasonal pitch and still does not leak.
every year i say to myself ill buy a new one next year but its still going strong.
Why would anyone buy an awning if they knew it was going to last 16 weeks
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alpiner
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02/6/2015 at 5:13pm
Location: England.
Outfit: Tents (Lots of em)
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Quote:
Why would anyone buy an awning if they knew it was going to last 16 weeks
Think that's the point...Buyer beware as OP says...I assume that there is still no joy from Mr Vango or trading standards....£600 for 35 days use is absolute pants and Vango should hang their heads in shame if they insist that you have no come-back or replacement unit.
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Snowmen fall to earth in kit form........
Every day is a gift..That's why it's called the present.
Nostalgia is not what it used to be.
Stressed is just 'Desserts' spelt backwards
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03/6/2015 at 2:19pm
Location: England.
Outfit: Tents (Lots of em)
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Did you follow up with Trading Standards?
If I read your post correctly, they say UV damage was the cause?
In 35 days use?
So if you pay £1600 (ish) for one of their Airbeam tents do they expect that to fail in 35 days too?
Next to useless imho.
I would add more info on their Facebook page stating the ridiculous offer they have made...It's the only way to alert other potential customers to their poor after sales record.
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Snowmen fall to earth in kit form........
Every day is a gift..That's why it's called the present.
Nostalgia is not what it used to be.
Stressed is just 'Desserts' spelt backwards
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