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We also had fantastic customer service from aerobed - yey for aerobed!

linny

I think you tend to get better customer service if you buy direct from aerobed

If you buy from a retailer, they are your first point of contact on returns

Our active let us down this week and when i looked at the argos receipt it was 2 days over the year. I took it back anyway and they gave me a full refund ( this was our 2nd problem one in a year and I've taken to taking the receipt with me on camping trips) . I then bought an active + from them ( which was less than the price we paid a year ago for an active). I would recommend buying from argos as , if its faulty within the 1st year, you can take it back and get a new one with a full 2 year warranty. The active + ( similar idea to the coleman comfort dual chamber) is great for those who get disturbed in the night by their partners movements

I still havnt received a responce to my email from Aerobed 1 week later?

The number given in a earlier thread only takes you to a voicemail service.

Im really dissapointed with the whole thing at the mo.

Quote: Originally posted by leebarker1 on 05/6/2010

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I still havnt received a responce to my email from Aerobed 1 week later?

The number given in a earlier thread only takes you to a voicemail service.

Im really dissapointed with the whole thing at the mo.

 

 

 

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update

my wife fired an email off to kate at aerobed about the problem we had with our 2nd bed and 2 days later we got a response,they have replaced the bed with a different model to the one which we had twice before,that bed is no longer listed on there site so maybe they had problems with this bed,anyway they have replaced with a bed of simular size and spec so well done Kate and aerobed and lets hope this will be the bed witout probs... 

As said before, has anyone not had a problem with their Aerobed?  I understand that they are great beds but there seems to be an awful lot that have the same leaks in the same areas.

Gary

Those with a complaint are always going to make their voice heard over those who are content.

So here's the voice of one who's content.  I've had no problems with my Aerobed - yet!!