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Quote: Originally posted by scb2 on 13/6/2013

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I've just bought something from Argos and reserved it, when I went to collect it had gone up by £60! I explained and they looked on the system and because I reserved at the lower price that's what I paid :) maybe I was just lucky!

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Quote: Originally posted by scb2 on 13/6/2013

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I've just bought something from Argos and reserved it, when I went to collect it had gone up by £60! I explained and they looked on the system and because I reserved at the lower price that's what I paid :) maybe I was just lucky!

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I've only just skimmed through this thread...

..Surely we're just talking of 9 quid camping chairs here....that for what ever reason,the OP chose not to purchase when they first came across them...

...They then chose to drive from Durham to Sunderland(admittedly because of info' Argos had given them)..but they then again,chose not the purchase them and drive back empty handed because the were just 4 quid dearer!? ...

Now fire off an email to customer services by all means(..and I wouldn't mind betting Argos would probably issue some sort of credit note as a good will gesture, if you did) but talk of threatening to  make ".. a claim.." seems way OTT to my mind..

We can't have it both ways.."claiming" for the silly stuff when the mood takes us..and then complaining about  folk making "..silly compensation claims.." the next...

Quote: Originally posted by themarstonscooper on 13/6/2013Sorry to correct you Veena but legally they do. They can say there was a mistake but it is covered in law   

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Argos do put there prices up against reserved items eg reserve Saturday at 29.99 and go in to pay Monday and collect and its 39.99 but whilst they can try and do it there is actually a law that cover's this and to the original OP I would write to Argos stating you are considering a claim Its called for those that want to look it up the law of Estoppel made famous by a former Master of tr Rolls LORD Denning...
In laymans terms it means if you are put in a postilion of understanding something will be the case eg the chairs will be 9.99 then Argos are Estopped from changing it. they led you to believe they would be 9.99. there are some famous cases of this law, where a statement had been made and relied upon (not just for buying something but it usually involved money) where the person changing there mind has come very unstuck.     

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Quote: Originally posted by Francophile1947 on 13/6/2013

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.....I think we are our own worst enemy at times, because they have loads of cases where people reserve items, but don't actually turn up to collect them

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Yes, agreed...
We seem to have gone from the situation where we were all too polite to complain or make a fuss..to one where the default setting is to assume that everyone is out to screw us over and to shout "Name & Shame" / "Rip off Britain" at the first hint of anything not going the way we wanted...   

Quote: Originally posted by themarstonscooper on 13/6/2013

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Sorry to correct you Veena but legally they do. They can say there was a mistake but it is covered in law   
Argos do put there prices up against reserved items eg reserve Saturday at 29.99 and go in to pay Monday and collect and its 39.99 but whilst they can try and do it there is actually a law that cover's this and to the original OP I would write to Argos stating you are considering a claim Its called for those that want to look it up the law of Estoppel made famous by a former Master of tr Rolls LORD Denning...
In laymans terms it means if you are put in a postilion of understanding something will be the case eg the chairs will be 9.99 then Argos are Estopped from changing it. they led you to believe they would be 9.99. there are some famous cases of this law, where a statement had been made and relied upon (not just for buying something but it usually involved money) where the person changing there mind has come very unstuck.     

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Quote: Originally posted by VangoMan02 on 12/6/2013

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I always reserve goods with Argos, firstly it lets you know if they have stock in your nearest store and if not the next nearest etc..and like others have said you will pay what they were when you reserved them..
You also have two days to pick them up.

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Quote: Originally posted by mikegalagher on 13/6/2013

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Totally incorrect. Any offer in a shop window, shop, website etc, is an Invitation to Treat. It's an offer for the potential purchaser to enter into a negotiation. The seller may, or may not, decide to accept the buyer's offer (of the advertised price, or some other price).

Only when both parties are in agreement, and the consideration is paid, does a contract exist. In the case of Argos, dealing with them is deemed to be an acceptance of their T&C which say:

4.3 The price you pay is the price displayed on this website at the time we receive your order apart from the following two exceptions:
a) For products reserved online for store pick up or any other reservation service the price you pay is the price in store on the day of collection.
b) While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Of course, what they may do, day-to-day, local discretion basis etc, is one thing. But their official stance is set out in the T&C above. Their standard "Check and Reserve" option does not involve payment up front. Clearly, if it did, the deal would be done - errors and omissions excepted, of course.

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hadn't seen this...but that is also my understanding