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Subject Topic: teppanyaki grill
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Personles + june
11/10/2015 at 7:30pm
 Location: rugby
 Outfit: Bailey Pegasus+642 View les + june's Profile View Profile   Reply to les + june Reply   Quote les + june Quote  
Joined: 29/12/2003

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Quote: Originally posted by camcroft on 11/10/2015
Received my Andrew James on friday on opening the box I found that there was a chip on the rim where the coating has come off small but thats not the point, Secondly the whole unit wobbles rocking to and fro I have sent them an email should hear something back tomorrow. Watch this space


I had a couple of small chips on mine so I emailed them and added a couple of pictures. They replied very quickly, and sent me another one which I received within a week. They didn't even want the chipped one back.
An excellent customer service team.


Les

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The worst day fishing is better than the best day working


Personyoulbury
11/10/2015 at 7:45pm
 Location: Cornwall
 Outfit: Outdoor Revolution Ozone 6.0 xtr Vario View youlbury's Profile View Profile   Reply to youlbury Reply   Quote youlbury Quote  
Joined: 16/5/2010

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Quote: Originally posted by camcroft on 11/10/2015
Received my Andrew James on friday on opening the box I found that there was a chip on the rim where the coating has come off small but thats not the point, Secondly the whole unit wobbles rocking to and fro I have sent them an email should hear something back tomorrow. Watch this space


As said v good customer service, strange about the rocking is it the legs or the whole unit is bent?

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It's better to ask a silly question than make a silly mistake.


Personles + june
11/10/2015 at 8:19pm
 Location: rugby
 Outfit: Bailey Pegasus+642 View les + june's Profile View Profile   Reply to les + june Reply   Quote les + june Quote  
Joined: 29/12/2003

Diamond Member
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Just had a thought, the rocking on the legs could be caused by 1 or 2 little plastic bits missing from the bottom of the legs.



Les

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The worst day fishing is better than the best day working


Personcamcroft
11/10/2015 at 8:33pm
 Location: Lincolnshire
 Outfit: Elddis Xplore 302 SE 2011 View camcroft's Profile View Profile   Reply to camcroft Reply   Quote camcroft Quote  
Joined: 21/7/2008

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Hi. No they are all there thanks for your replies


Personcamcroft
12/10/2015 at 3:48pm
 Location: Lincolnshire
 Outfit: Elddis Xplore 302 SE 2011 View camcroft's Profile View Profile   Reply to camcroft Reply   Quote camcroft Quote  
Joined: 21/7/2008

Diamond Member
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Forum Posts:   1893
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Still not heard anything from them yet


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Personcamcroft
14/10/2015 at 7:32am
 Location: Lincolnshire
 Outfit: Elddis Xplore 302 SE 2011 View camcroft's Profile View Profile   Reply to camcroft Reply   Quote camcroft Quote  
Joined: 21/7/2008

Diamond Member
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Forum Posts:   1893
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Sent it back yesterday got free post return label. They said they would send a new one out to me


Personcamcroft
15/10/2015 at 4:13pm
 Location: Lincolnshire
 Outfit: Elddis Xplore 302 SE 2011 View camcroft's Profile View Profile   Reply to camcroft Reply   Quote camcroft Quote  
Joined: 21/7/2008

Diamond Member
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Forum Posts:   1893
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Got a new one today perfect condition, Well done Andrew James



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