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Ordered items on 6th May and paid, thank goodness, by credit card. Contacted Towsure and asked where the items were after 10 days and was told "It's 10 to 14 working days for delivery" I have since checked and that's not what they say on their delivery, terms and conditions

Contacted them again yesterday and was told that the items I ordered were out of stock hence no delivery. "I can't understand why you weren't contacted" said the Towsure man. I've heard that excuse before and it doesn't cut it. Towsure are now sending part of the order.

I buy quite a lot of things on-line and this is the worst service I've received for a long time. Please don't misunderstand me, I'm not having a go at the man who took the call but shopping on the www couldn't be easier if you know what you want and there's a lot of other companies out there.

Quote: Originally posted by Dazz285 on 16/3/2011

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I'm still waiting for the catalogue..placed online 3 to 4 weeks ago and then rang them last week to ask and was told Royal Mail problem so she took my details and told me one was on it's way.... Still waiting

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Update to my post of the 2nd June

Towsure - what a total shower! I was told that part of my order would be forwarded. This has not happened - why does this not surprise me?

My advice is "Don't bother, it's not worth the stress"

Anyway, the order is now cancelled and when the refund arrives I shall be going elsewhere.