Message Forums

Hi,

I eventually got a refund after many, many promises over 4 months. Out of his goodwill? he suggested and actually sent me £100 instead of the £94.50 he owed as compensation.

It crossed over with a letter I sent Jon with a 3 page chronology of dates and promises etc that never happened ending with a promis to take him to a small claim court if I did not get a refund in 7 days.

Jon phoned me (the only time in 4 months of chasing), very irate. he could not undersatand why I sent him the letter because he had promised me a refund. He said I owe him money now and if he did not get it he would send 'the builders round' I asked him if this was a physical threat and he just said I will send out debt collectors if I did not pay.

Hurrah,! Hurrah! at long, long last I have recieved my goods, in a broken box...but the goods were intact....I think the only reason I got them eventually is because I went to the Trading Standards and they told me to send him a letter detailing that I was cancelling the order and wished my money back, (Make sure you do it Recorded Delivery) and that he would be given thirty days in which to comply. Then they would take over. I sent the Trading Standards copies of all the complaints on this site. which was really helpful.

I urge anyone  to think twice before buying ANYTHING from this company, I have never in all my days heard as many excuses from anyone, as I have from this man.  But Trading Standards will fix him eventually.

I'm really surprised to hear of all the trouble people have been having with this company.  I ordered a couple of items from them last summer and they arrived well packaged and a day before I expected them, they were at a very good price too.  I guess I was just lucky for once!

I'm glad I spotted this thread as I was consider ordering a few more items from them ready for next season.  I shall be looking elsewhere now for sure.

I hope everyone manages to get their goods or money back soon.  I noticed on their website a few days ago something about re-location of the business and a mobile number quoted for contact.  Hopefully this doesn't mean they'll be disappearing into thin air leaving problems unresolved...

hi

there web sites gone so in the trade we think they are no longer

kevin

kevin