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Quote: Originally posted by campasarow on 16/8/2011.......

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With an independent report in your possession it will be hard, if not illegal (Sale of Goods Act) for the retailer (not the manufacturer) to either replace or repair the item at their cost.
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If as you say the poles aren't covered by a guarantee then your only recourse is the SoG Act and the case must be taken up with the retailer.

However, I think you will have no option than to obtain an independent report otherwise I feel you will be wasting your time.

Good Luck.

campasarow

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