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I have had problems with mine too but it is because of leaking. I got a replacement but that did the same. If any fluid is allowed to remain on the flap which seperates the 2 compartments then it leaks out of the front pull out handle. I have found it faitly difficult to avoid this happening because ages after flushing some water can still be in the bowl & this ends up on the flap.
DId you have this problem too before yours broke.
Also did your handle unscrew? the instructions say it does but I can't get it to.
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