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What absolutely brilliant service.

Ordered an Outdoor Revolution Easi Canopy at 9pm on Thursday and it arrived at 10am this morning.

Well done Outdoor Megastore.

Yes, Dan, the prices are good but I agree about the corny jokes - they are funny if you just read a few but get very tiresome if you're comparing lots of things.

Isn't it strange - if I'd put a post on saying how bad they were I'd have had loads of replies - but because I was saying how good they are only one person replies.

  used them many times & always been delighted with service.

Caz

I was very pleased when I got my Lichfield off them.

Very fast, efficient, and cheap, what more is there to say ?.Never had to use the after sale service

Sure.

I've actually had two experiences with the aftersales. Both dismal. The first was when we had problems with a tent we purchased from them. It was easy to order online, price was great and delivery was quicker than the speed of light. When it developed a fault however, they just didn't want to know. Firstly, there is no customer services link on their website...they have an 'order hotline' number, but they don't like you using this for enquiries and I was told 'we only take orders on this number, you will have to email us'. Fair enough, I thought - so I did. Again and again and again. No reply. Eventually I rang the order hotline again (at my peril) and was told they were busy and I would have to wait for a reply to my email(s). When I advised that I had in fact waited over 3 weeks for a reply, they decided to help...took all my details and promised to call me back. I waited...and waited...and waited. 2 weeks later I rang again and went through the whole process again. Eventually they agreed to have the tent back for inspection. Now I understand that the whole 'faulty tent' process is a bit of a nightmare as they have to go back to the manufacturers for inspection etc and accepted this. It was sorted - 2 months later, but not ONCE did they call me. I did all the running around.

Second occasion was picnic table that was broken on delivery. It was clear that it was damaged in transit and when I (eventually) spoke to someone about it, I was told that I could not return it because I should have refused delivery on it. When I pointed out that the item was in fact left around the back of my house by the delivery chap I was told 'that's not possible, we ALWAYS ask for a signature'. I told them I had been at work all day and asked them to look into it. They refused, saying I should contact the courier company myself. I was so frustrated - but I did. Of course the courier co said it was not their responsibility, I should arrange a collection and Outdoormegastore should them claim for the loss of the item with the courier. Three weeks later, I paid for the return of the item myself as they were point-blank refusing to collect. I never bothered to claim the postage back (£7.10) as I had just had enough.

Being in customer services myself, I am all too aware that people moan and groan for the slightest of things and I am loathe to be seen as one of these people. But to be fair, I was more than patient on both occasions. Outdoormegastore put so much into advertising & sales but shun their aftersales. If you purchase bog-standard items from them then you probably can't go wrong - but I wouldn't purchase anything like a tent or furniture from them ever again.

Suffice to say, I am now prepared to pay the extra to shop elsewhere - such as World of Camping, where aftersales is just as important as the initial sale - they really are a real joy to deal with.

As you say though, delivery from ODMS is excellent. Just don't try and return anything!

I've used them before, Purely and simply because the corny jokes made me laugh while I was having an absolutely c**p day. It really lightened my mood so decided to have a look at the rest of the stuff and its really competitively priced!

Would definitely use again.

Please see post linked below from Paul the MD of Outdoor Megstore

http://www.ukcampsite.co.uk/chatter/display_topic_threads.asp?ForumID=6&topicID=129935&ThreadPage=1

Cheers  Ratty