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I purchased an aerobed active last week in part thanks to the reviews it has had previously on here.

Unfortunatley when inflating for the first time i found battery pump didn't inflate the bed to a firm enough level for me. The pump is suppossed to give a "high pitched whine" when it has inflated to the correct level which it doesn't do either. So i assume its a faulty pump or there is a slight leak in the airbed which is preventing it getting up to pressure.

Either way i want a replacement or refund (particulary as it was £70). I went on there website and found they don't have a phone number advertised. (school boy error on my part really, i was always told not to deal with internet companies that don't give address or telephone numbers on there website) so i used there contact us email system to relay my problem explaining i would need a replacement for this friday.That was 5 days ago and despite me sending several emails still no response.

Yesterday i checked my emailed invoice and found a phone number at the bottom of it for aerobed. I have rung this several times and it goes straight through to an answer phone system. I have left messages on here asking for a urgent reply but to no avail.

Any ideas what i do do to resolve this ?

cheers

Thanks for that info Samcat.

I rang the london number and guess what? another answerphone!

But then i checked my emails and had a reply hurrah it only took six days 4 emails and 3 answerphone messages.

They sent me a replacement pump but this hasn't improved the problem.

I am now wondering if it is just a design flaw and will not pump the bed up enough for people who like a firm mattress.

Wish I'd read this post earlier! I too purchased an aerobed after reading about them on this site. I ordered a double bed and spare fleece cover. Today I received a parcel containing a single quilted cotton cover and no bed and guess what.. no reply on the phone when I rang the company. I've left a message on the answer machine and e-mailed aerobed. I'll let you know how it goes.

Paula

I'd just like to say that the problem with my order has now been resolved. I was able to contact aerobed via a link on their website with no problem and arranged delivery of my new bed and replacement cover. I found the company to be very helpful and am now very happy with the service I've received. The aerobed pumped up really quickly to the correct firmness and the fleece cover looks really cosy. Just waiting for spring now so I can put it to use.

Paula