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Thanks for your mail.

Unfortunately we no longer have the facility to stock complete poles /spare parts for our tent ranges.

However individual sections of pole can be ordered through your retailer of purchase, or through www.tentspares.co.uk

The diameter of Alloy section that you require is    8.5mm .

The attachments should provide all the information that you require for repairing your pole.

Gawdsakes, tent poles are like car tyres..they wear out and get damaged and need replacing. There's not a single manufacturer that guarantees poles for the lifetime of their tent, I don't think, not fibreglass ones anyway. Most poles break because of either careless handling or while using tents in weather conditions that they're not designed for.

Replacement poles are usually supplied as sections because it's a five minute job to replace a section and it's a ridiculous waste of money to throw a 95% okay pole out for the sake of one piece. Anyway, an 8.5mm pole could be any length...how long is a piece of string? And with poles costing about £1+ per section.....

I've had replacement poles from Vango in the past as a goodwill geasture, once because I couldn't source a supplier of an awkwardly sized piece easily. Great customer service considering, as I said, poles are regarded as items with their own T&Cs under the guarantee. If they've now decided that it's not cost effective for them to hand out endless free replacements to anyone that's split a pole in any way, then that just brings them into line with other tent manufacturers.

Hi, we have recently brought the "wonderful" Icarus 500 and have had major problems with the poles "cracking" (before anyone says it Yes we do know what we are doing and have had 3 vango tents previously and only ever had one pole break in the wind) We have had 2 sections snap in half now - as said before Vango don't want to know - has anyone else had any problems ??

Does anyone know a good supplier of decent quality replacements?

Thanks

Have just spoken to Pete at Tent Spares - very helpful, genuine Vango poles at £2.50 per section (11mm)

Thanks

Hi

My first time out with my new vango kura 600 and on setting up one of the poles started to crack (was waiting for it to shatter) I would expect it after a few season but not first outing. Is this normal.