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Subject Topic: Towsure Post Reply Post New Topic
PersonNikki+4
24/6/2008 at 9:07pm
 Location: Northampton
 Outfit: Royal Avignon 6plus View Nikki+4's Profile View Profile   Reply to Nikki+4 Reply   Quote Nikki+4 Quote  
Joined: 08/3/2008

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I have just gone to place an order with towsure filled in my details and clicked on Place Order the next screen to come up said there are no items in your basket. How will I know if my order has gone through?

Thanks in advance

Nikki


PersonHappyCamper2004
24/6/2008 at 10:29pm
 Location: 
 Outfit:  View HappyCamper2004's Profile View Profile   Reply to HappyCamper2004 Reply   Quote HappyCamper2004 Quote  
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we ordered from Towsure last night and had an email to confirm :)

and also a mail this morning to say it was being dispatched :)



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The futures bright the futures podding!!!!


Persontigang
24/6/2008 at 11:09pm
 Location: None Entered
 Outfit: Tents: PHACT X3 & Outwell Norfolk Lake View tigang's Profile View Profile   Reply to tigang Reply   Quote tigang Quote  
Joined: 25/4/2008

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From the sounds of it there's been a glitch. Don't repeat the process just in case; if you haven't got
a confirmation email by tomorrow morning give them a call.


PersonRatty
25/6/2008 at 7:28am
 Location: Hertfordshire
 Outfit: Lots of tents and a 72 VW Camper View Ratty's Profile View Profile   Reply to Ratty Reply   Quote Ratty Quote  
Joined: 16/4/2002

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Did you enter your card details and pay through the checkout screen?

Cheers  Ratty



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Carbon Monoxide Staying Safe Advice



Personhappybonzo
25/6/2008 at 8:01am
 Location: Ndidis Kraal
 Outfit: Laika Ecovip 100 & Quasar View happybonzo's Profile View Profile   Reply to happybonzo Reply   Quote happybonzo Quote  
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Give them a phone call - Its better to be on safe side. Towsure are switched on when it comes to orders


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PersonTowsure
25/6/2008 at 9:14am
 Location: Sheffield & Halesowen
 Outfit: None Entered View Towsure's Profile View Profile   Reply to Towsure Reply   Quote Towsure Quote  
Joined: 23/6/2005

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Hi Nikki

I would guess your order hasn't gone through as it sounds suspiciously like a problem that hasn't appeared for a while, where a few costomers found that their browser or firewall settings were clearing the basket.

Please see http://www.ukcampsite.co.uk/redirect.asp?redir=http://www.towsure.com/bespoke/login_problems.html for information on how to set most common browsers/firewalls to allow the towsure cookie (it's a little out of date since it seems to be an "old problem" but the procedure should be the same for Internet Explorer 7)

Otherwise it may just have been a glitch, so please call our customer service dept 0114 250 3045 or email dglossop at towsure.com to make 100% sure we haven't already received your order.


PersonNikki+4
25/6/2008 at 12:51pm
 Location: Northampton
 Outfit: Royal Avignon 6plus View Nikki+4's Profile View Profile   Reply to Nikki+4 Reply   Quote Nikki+4 Quote  
Joined: 08/3/2008

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Rang customer services first thing this morning. My order hadn't gone through but its all sorted now. Third thing to go wrong this week so hopefully the rest of the week will be better

Nikki xx



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