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Just returned from 2 weeks in France.  It was our first time with larger tent and extra kit including an electric hook up.  As the site rep arrived to connect the hook up whilst we were erecting the tent (first time on our own), we let our son (12) deal with electrics.  Later I realised that the unit's reverse polarity light was on.  The instruction leaflet said to disconnect immediately and contact a qualified electrician, which wasn't particularly convenient in the circumstances. 

I don't really understand what this means, how it happened, what we did wrong and what the implications were for the attached cool box?

The connections that I could check seemed to be right - not possible to attach in any other way.  I couldn't check how the euro adapter was plugged into the hook up box as this was locked up (standard practice?).

Is reverse polarity something that happens a lot and is there anything that we could do to resolve the problem if it happens to us again?

Yes it is common in France.  Our hook-up lead has plugs which comes apart and it is simply a matter of swapping the live and neutral connections.  Some people take a short adapted lead to interconnect.

Brian