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How about giving Gelert a ring, they must be available somewhere!

http://www.gelert.com/contactus.aspx

Good luck.

It strikes me as uncommonly daft for a manufacturer to produce a tent with fibreglass poles (which are prone to breakage) and not to have any sort of spares of the correct size availible. I don't normally say this (I think breaking poles is sods law and just has to be put up with) but this really could count as unfit for purpose. Or do they think their tent is a disposable one? Or that the poles will never break?

Personally I would get on the phone back to them, get your hands on the most senior person there and give them merry hell. They can always go down to the warehouse and get a pole out of a packed tent, one presumes. Really, they should be doing better considering how much that tent costs.

Update:

I contacted Gelert by email yesterday ( phone is difficult in an open plan office! ) and was told that the spares were on order and due in at the end of the month but as there is no due date they could not tell me when...... 

I asked directly if they couldn't just take one from another tent and was told that they couldn't do that, as the tent would then be useless. I then explained that perhaps they could put a replacement in their tent when the spares came in and asked a name & number for a supervisor / manager. I am still awaiting a reply........

It looks like I am going to have to make time to sit on the phone.

Quote: Originally posted by treborstone on 14/5/2009

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I asked directly if they couldn't just take one from another tent and was told that they couldn't do that, as the tent would then be useless. I then explained that perhaps they could put a replacement in their tent when the spares came in and asked a name & number for a supervisor / manager. I am still awaiting a reply........

It looks like I am going to have to make time to sit on the phone.

 

 

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Yes, do that. If there's going to be a useless Gelert Zenith 8 sitting around it's better to be in their storeroom than your garage, surely? And given that you can't go camping till you get it repaired....I'd be wanting not just a replacement but a couple of spares too, given the trouble you've been having. As I've said before poles break and it's a pitb to have to buy and carry spares, but it's pish poor customer service not to have the spares availible !