Message Forums

• Goods posted by recorded delivery only
• Check postal address on Royal Mail website
• Never rely on Paypal generated email to confirm payment, check account fully
• Never post to a place of work
• Recorded serial numbers of anything that has one

I use ebay a bit for selling and always send items recorded signed for (no matter how small the item). If its too big for royal mail, then it goes by courier (use parcels 2 go who use a variety of couriers but mainly DHL) and it is trackable then.

I would never send anything without tracking as I have been caught out with this in the past. If you can prove via a signature that the item has been received then paypal will not refund the money to the buyer. If you cannot prove this then I'm afraid they do.

I agree with the rip off fees. I have just sold something which was £53 including p&p. As buyer paid via paypal on credit card I got hit for £2.00 fees for this plus ebay final value fees. I don't see why I should pay a buyer's credit card fees.

I had a dispute with a small company after paying by paypal (not ebay). I did not receive the goods. Paypal believed me but couldn't refund as the seller had emptied the Paypal account quickly. After several weeks of wrangling the goods were delivered to me.

Jamis you did the right thing waiting for the money to show. Would you have been OK if you'd removed the money immediately?

after a good few e-mails I believe that this matter is now sorted - but I havent had confirmation yet from Paypal -

I hope all will be OK but Im still not very happy with the whole sittuation - a lesson learned I would say

many thanks all !!! 

If you escalate the dispute to a claim you can put in the tracking number to prove it was delivered and paypal will give you your money back.

some people.. grrrr...

i do like to beleive there are still some good people out there too tho?

i used ebay to sell a camera which sold and ebay charged in total £47 for an item with a sale value of £350. What a joke they used to be good on their fees but this is a joke. buyer did not pay i was charged final value fee as above and still had to relist item. logged a complaint, they agreed to credit the FVF but only as a credit to use in the future not a refund.

How rude as i paid but they cant refund. Never using again.

Hope you get your money back. its wrong just to remove the funds without auth.

hi Rozza

you can click on cancel transaction and when the buyer accepts you get a full refund on your fees :)

I have to slightly disagree as i use paypal as much as possible.

If you follow the guidelines set out from ebay youll be safe

the one that springs to mind is always send anything recorded/sign for that way if buyer claims item not received you just send payal the tracking number,some buyers look out for seller that are not sending recorded just so they can claim an item not received.

however paypal will only hold the profitable funds so yes the buyer will get £60 but paypal will only stop the amount you received from them ie £60 less there charges