Joined: 15/4/2009 Standard Member
Forum Posts: 16
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I'd just like to mention the excellent customer service we've had from Towsure's on-line shop. I ordered an EHU from them on-line, which didn't arrive for over a week. As it was getting close to our next holiday, I emailled them to chase. They admitted the order had been misplaced, so they put the goods on an overnight carrier with guaranteed delivery next day before 10:00.
Ok, they screwed up in mis-placing the order - we all make mistakes, it happens to the best of us - but it's what you do to recover the situation that counts, and I can't fault their response.
Chris
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Topic: Towsure Birmingham
