Message Forums

Quote: Originally posted by scar on 04/10/2009

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No, you won"t as they have gone bust and that is why you are not getting a reply!

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We have been looking to buy the portico+XL as they have reduced prices greatly. This could explain why, we were told by dealer that Bradcot had reduced them so much because of the economic situation. How did you find out they had gone bust? Another thing that concerns me is the guarantee and any replacement parts which may be needed in the future.

Marilyn

Quote: Originally posted by scar on 05/10/2009

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Sorry if I am mis-informed however, I broke the pole on my awning whilst away and upon return tried Bradcot direct to no avail and was told by 2 dealers that they had gone bust. This was in May this year.

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I didn't realize until reading on hear, that folk have experienced such difficulty with Bradcots customer service.  We had a Bradcot awning which we used for 10-12 years without a hitch at all.  It makes me think, thank goodness we didn't have a problem.

Quote: Originally posted by famicon on 03/10/2009

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I bought a Portico plus with easy alloy frame thinking that it was British and would have good instructions. WRONG, the frame seems to have been made in Germany and has no instructions, just a tiny, hard to see diagram. the awning 'instructions, consist of a card with a few pictures on and scarcely any useful advice on erecting the awning. In contrast, my Starcamp awning came with detailed instructions including photos. I have emaile Bradcot twice asking for useable instructions for my £400 purchase and they have ignored me completely. I have read on other forums about Bradcots appalling customer service, wish I'd read them before I bought because what I read is true. Once they have your cash they don't want to know. I will never buy Bradcot again

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