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Anyone have contact details for NightSearcher.

Excellent quality aside, I have a problem with after sales. We posted off our faulty lantern a month ago and email after email goes without reply.

I need to talk to someone there to find out what has happened to our lantern. I had asked if they would refund the £6 postage charge aswell. ATM I have no lamp and lost £6 plus lantern cost.

I can only assume the person I am sending the email to is not there anymore. They seemed helpfull at first so I think there must be a hitch somewhere in their communications.

Anyone help?

Mark

HI Mark

That is not good, they are normally very responsive. The email address is bern.g at nightsearcher.co.uk .

Please let me know the details too, and I'll see if I can chase them up

Ian

Thanks Ian,

I got the same impression, I think somkething has happened somewhere and we've lost contact.

Mark

Well I got in touch with them. Seems some changes have happened and they are up to there eye's in work. Our lamp hadn't been looked at so they agreed to send a new one out to us right away.

They also gave us two spare tubes for the lamp to compensate for P&P pauid by us, as they can not refund the amount paid. Note: They should always send a courier to pick it up, the original person who delt with us should not have asked us to post it.

I would have been a bit miffed had it been in season though. Should be here soon, so we should be sorted for a lamp next season. Don't be put off as these are excelent quality lamps.

Mark

Hi Mark, I am glad you got it sorted in the end and you are happy with the outcome.  Cheers  Ratty

I have one of these lamps and the first use (in anger so to speak) was at Brynich and the remote didnt work!!  Got the email address from this thread and ended up with a reply next day from Georgina who within 2 days has arranged pick up from wifes work place to exchange the said item in order to match the new remote with the lamp (matched at factory by all accounts !).  Anyway I think this is excelent service from them.

P.S. I did drop the hint about UK camp site and postings and reputation etc.....

Hi Pete

Glad you got such a good service from them, we have decided to try and get a strip light instead.

Hi,

After all the recommendations on this sit, I also bought this lamp of UKCampsite.co.uk which arrived yesterday. Thought we'd test it and it was very bright, worked for about 2 hours and switched itself off. Charged it overnight and now the light doesn't work at all. The red light goes on when we plug it in to the mains for charging, but never turned green even when left on overnight. Checked all the battery and bulb connections and they seem fine. We are leaving for camping on monday so have no chance of a replacement for our trip - pretty miffed but thats life huh.

Two questions.

• Has anyone else had a problem with this lamp not turning on at all after a decent charge?
  
• Where can we get the replacement bulbs - we need to get one by monday (I'm thinking that the bulb is damaged in transit possibly?

Many thanks
Craig

HI Kim,

was your problem with UKCampsite.co.uk or the manufacturer?

Do you have a phone number for UKCampsite.co.uk ?

many thanks

Craig

Thanks Kimac,

I'd love to say good lamp. But a lamp with no light is going to be about as much use as the chocolate tea pot we are packing :-)