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Subject Topic: Problems ordering from Obelink Post Reply Post New Topic
19/7/2010 at 8:12pm
 Location: Stockport
 Outfit: Cabanon Bergerac Sunncamp Villa 3
View Skychaserhigh's Profile View Profile   Reply to Skychaserhigh Reply   Quote Skychaserhigh Quote  
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I have been trying to order a tarp from the Obelink website but when it gets to the 'submit order' stage it won't let me click on the button.

I have emailed them but not had a reply. Anyone else had problems with the site and any ideas of the best way to get around this ? Is it just easier to order by phone ?

Cheers , Dave.



19/7/2010 at 8:28pm
 Location: norfolk
 Outfit: Hypercamp Esvo Cabanon
View rochford6's Profile View Profile   Reply to rochford6 Reply   Quote rochford6 Quote  
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I just did a dummy order on the tent-tents website and had no problem.Did you remember to tick the box relating to how you were going to pay???

-------------
Brian


19/7/2010 at 8:52pm
 Location: Stockport
 Outfit: Cabanon Bergerac Sunncamp Villa 3
View Skychaserhigh's Profile View Profile   Reply to Skychaserhigh Reply   Quote Skychaserhigh Quote  
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Yes i ticked that too , i will have another go ,

Dave.



19/7/2010 at 8:55pm
 Location: Stockport
 Outfit: Cabanon Bergerac Sunncamp Villa 3
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Just tried again, it's when i try and click on 'send order' it just won't click.

Think i will have to wait to see if they email me back or maybe try elsewhere.

Cheers , Dave.



19/7/2010 at 9:53pm
 Location: 
 Outfit: 
View savanne1's Profile View Profile   Reply to savanne1 Reply   Quote savanne1 Quote  
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I'd give them a ring. I had to send a tent back a couple of weeks ago and had no response from my 1st two emails despite the contact form stating they would try to reply within 24hrs.

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Thistledown Easter
Nantcol June
Domaine du Verdon Castellane and Etoile d'Argens Frejus Aug


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19/7/2010 at 9:56pm
 Location: 
 Outfit: 
View valbarley's Profile View Profile   Reply to valbarley Reply   Quote valbarley Quote  
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I never heard anything when i ordered by obelink tarp for about 4 days - emailed them and they said had problems on the website, apologised and I received it 2 days later

I also emailed them last week about a delivery question and they responded within 24 hours

Might be worth a phone call, web sites can play up



19/7/2010 at 10:47pm
 Location: Somewhere in a field camping.
 Outfit: Eldorado Cabanon Etna too many others
View mantrachant's Profile View Profile   Reply to mantrachant Reply   Quote mantrachant Quote  
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I have had no problems with them. They responded to several of my emails - always within 24 hrs.
Payment went through with no problems and I was informed every step of the way of the transaction.
I recently added a grey, cotton tarp to my order and it was here in less than 4 days. Payment went through again with no problems and has appeared on the statement exactly as said.
I wouldn't hesitate to order from them again.
Brilliant company in my opinion.


19/7/2010 at 11:55pm
 Location: isle of wight
 Outfit: 97 elddiss autostratus boxer 6 berth
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do you click on the uk flag forst so that you get diverted to tents-tents site?? i ordered a tarp a few weeks ago and it arrived 3 days later..i was very very impressed!!!

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tina xx
mum to 5 kids
DD-20
DS-16
DD-14
DD-9
DS-3 and a half!
and a large, daft, black dog!!


20/7/2010 at 10:09am
 Location: King's Lynn Norfolk
 Outfit: Khyam Ontario 8
View Aughard's Profile View Profile   Reply to Aughard Reply   Quote Aughard Quote  
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What Web Browser are you using?

I know that Firefox sometimes gives me this issue and I have to use Internet Explorer 8 to get it to work. May be worth dropping Chrome onto the PC and trying it through there.

There's also Opera and Safari to try.

-------------
----------------------
Simon


20/7/2010 at 12:23pm
 Location: Stockport
 Outfit: Cabanon Bergerac Sunncamp Villa 3
View Skychaserhigh's Profile View Profile   Reply to Skychaserhigh Reply   Quote Skychaserhigh Quote  
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Thanks for all your replies , i'm using internet explorer and have no problems with other shopping sites. I have still not  had a reply from my email so think i will give them a ring later on .

Cheers , Dave.



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21/7/2010 at 4:29pm
 Location: Stockport
 Outfit: Cabanon Bergerac Sunncamp Villa 3
View Skychaserhigh's Profile View Profile   Reply to Skychaserhigh Reply   Quote Skychaserhigh Quote  
Joined: 08/6/2007

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Update on my situation, Obelink sent me an email to say they were having problems with the tents-tents site and hope to have it sorted soon. They suggested i order from the Dutch site which i did and hopefully i should have the tarp in a few days !

Dave.




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