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After much deliberation, we decided to get the Outwell Camper Lux sleeping bags.

As I was placing an on-line order, I phoned the CS first to see if there would be an option to request a LH and a RH bag. I was told there would be an option to make a request. Sadly, there was not.

I placed the order and phoned as soon as I could to make the request and also to ask if the hoods zipped off as it states it can be used as a blanket. I was told that they didn't and that the bag couldn't be used that way.

This was a factor for us so I cancelled the order. I then found extensive product info on another site which said the zips do come off and it can be used as a blanket but in the meantime WildDays.com have increased the price of the bag.

I have emailed them to express my disappointment but they have not replied or acknowledged my email.

Really disappointed.

Quote: Originally posted by adandemsmom on 20/7/2010

 

After much deliberation, we decided to get the Outwell Camper Lux sleeping bags.

As I was placing an on-line order, I phoned the CS first to see if there would be an option to request a LH and a RH bag. I was told there would be an option to make a request. Sadly, there was not.

I placed the order and phoned as soon as I could to make the request and also to ask if the hoods zipped off as it states it can be used as a blanket. I was told that they didn't and that the bag couldn't be used that way.

This was a factor for us so I cancelled the order. I then found extensive product info on another site which said the zips do come off and it can be used as a blanket but in the meantime WildDays.com have increased the price of the bag.

I have emailed them to express my disappointment but they have not replied or acknowledged my email.

Really disappointed.

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Okay, I was told I could specify LH and RH during order process - not the case (poor advice). I couldn't phone to check if both were available until Monday and as I'm classroom based it's very hard to make phonecalls, they could have sent 2 of the same..

I was told the hoods didn't zip off (perfectly possible) - they do.( poor advice)

I have emailed them - no response.(poor service).

Price did not increase whilst I was deliberating. It increased between giving wrong info and getting correct info.

Thanks everyone

erroutdoors - that's why I phoned them,I thought at the very least that they would have offered to check and get back to me. Instead I got a very abrupt 'no'. (apology accepted)

Pink Panther - think we'll still go for the bags, we can't see anything else we as much tbh.

fitz169g - thanks, glad to hear it's not all bad.