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Subject Topic: Anyone experienced Alpkit Cust Serv? Post Reply Post New Topic
PersonThewper
01/5/2011 at 9:22am
 Location: North East
 Outfit: Outwell Nevada 3 View Thewper's Profile View Profile   Reply to Thewper Reply   Quote Thewper Quote  
Joined: 06/7/2009

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Bought 2 Fat Airics July 09 to go camping for one night, but couldnt go camping again till this year, went to Ripon this week for two nights and the mats were a nightmare, flat before I got to sleep properly. Ive had them flat in my dining room since then, filled them with air till firm but hours later, I can squash them between my thumb and finger which cant be right, though how theyre both flat god knows. Has anyone else had a similar experience, Im just wondering how they normally deal with these situations i.e will I have to post the mats back at my own expense etc

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11th Aug 2009 Woodhouse Farm
26&27 April 2011 Woodhouse Farm


PersonNeilC
01/5/2011 at 9:52am
 Location: Sunny Cornwall
 Outfit: Outwell Michigan 8:-) ex Infinity 800 View NeilC's Profile View Profile   Reply to NeilC Reply   Quote NeilC Quote  
Joined: 18/5/2004

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Have you tried there website? I'm sure they have a few tips about leaking valves.

ps I also have two leaking fat airics and will be taking my own advice shortly. Hoping it is just the valve as these are so comfortable.



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2 adults and 3 children.
Previously Vango Diablo 900, Khyam XL excelsior and very poor quality vango infinity 800. Currently a Very happy Outwell(best quaily I've seen) Michigan 8 owner. Happpy Dayz


PersonG7ACU
01/5/2011 at 10:52am
 Location: West Mids
 Outfit: Swift Ace Statesman & X-Trail 2.0 View G7ACU's Profile View Profile   Reply to G7ACU Reply   Quote G7ACU Quote  
Joined: 22/9/2008

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I've always found Alpkit's customer services to be excellent.
As Neil says, check their support website here and if no joy, drop them a line; I'm sure they'll help you out.

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Paul

Every day's a school day!


PersonDaveWr
01/5/2011 at 3:36pm
 Location: Notts
 Outfit: Cabanon Stellar View DaveWr's Profile View Profile   Reply to DaveWr Reply   Quote DaveWr Quote  
Joined: 05/4/2010

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They are closed until 3rd May, had a full week off.....

They are renowned for good customer care.

When they are back in give them a call.

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Dave


PersonPigletandTigger
02/5/2011 at 7:17am
 Location: Dorset
 Outfit: Lots.mainly Cabanons! View PigletandTigger's Profile View Profile   Reply to PigletandTigger Reply   Quote PigletandTigger Quote  
Joined: 20/5/2004

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We had similar with our fat airics, I rang Alpkit and they sent replacement valves FOC. I was very impressed with their customer service

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Piglet


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Personlyn hathaway
02/5/2011 at 8:00am
 Location: barnsley south yorks
 Outfit: 2012 coachman amara 550 5 ford kuga View lyn hathaway's Profile View Profile   Reply to lyn hathaway Reply   Quote lyn hathaway Quote  
Joined: 21/3/2008

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by the sounds of it, its a fault with the product so they will replace valves im sure

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Sandringham 22nd mar - 30th mar
thorpe park 27th apr - 1st july

thorpe park 1st sept 2015- 1st nov 2015
clumber park 29th dec -4th jan


Personkrazykamper
02/5/2011 at 9:56am
 Location: 
 Outfit:  View krazykamper's Profile View Profile   Reply to krazykamper Reply   Quote krazykamper Quote  
Joined: 27/8/2009

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We also have had problems with two of ours.  Sent them an email last week but as Dave says they are closed until tomorrow.  Fingers crossed we can get it fixed before Friday though as we are going away then - I dont fancy my chances though!

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2015 Trips

January - Red Squirrel
February - Red Squirrel
March - Gimme Shelter
April - Elie
May - Noah's Ark
May - Riverside, Skipton
May - Blair Castle
June - Braithwaite Bridges
July - The Star
July - Witches Craig
July - Scone
August - Highburn House
September - Gimme Shelter


Personoverjim
04/5/2011 at 5:07pm
 Location: Derby
 Outfit: North Face Cumilus View overjim's Profile View Profile   Reply to overjim Reply   Quote overjim Quote  
Joined: 27/7/2005

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Hi Guys, sorry to hear you are having problems with your mats. As others have mentioned we'll bend over backwards to ensure you have a good time in the outdoors. However have just come across these posts and we don't think we have received any emails from Thewper or Krazykamper. Please could you drop us an email a.s.a.p. we still have 2 days until the weekend to info at alpkit.com

Cheers, Jim (from Alpkit as you may have guessed)


Personsaftlad
05/5/2011 at 4:00pm
 Location: Taunton
 Outfit: Swift Quattro EB View saftlad's Profile View Profile   Reply to saftlad Reply   Quote saftlad Quote  
Joined: 27/1/2010

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I've just had to get some repair patches from Alpkit and have to say that Izzy was fantastically helpful . The Dozers we received didn't have any repair kit, though they are supposed to. Despite only getting in touch with them on Tuesday, I got the repair kits this morning and did the repair within minutes.



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