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Have a look here http://www.ukfree.tv/helpme.php?faqid=2342 , read the text above the sat map pictures , a guess would be your tuning into Astra 2A , and not Astra 2D .

atb

Wizard

So many options to sort, but first you need to ensure that you are getting a good satelliite feed to your receiver, so a little more info on your dish and LNB set-up would help.

Assuming your feed is good, you could try a scan of the satellite, this way the receiver will update it's channel list, and pull in the missing channels.

Remember the satellite receiver has to control the lnb in 4 ways,  Hi and Low band channels are selected by receiver delivering a 22khz tone to the LNB, either on or off, Vertical or Horizontal channels are selected by the receiver changing the Voltage supllied to the LNB,  all this is done seamlesley, unless the receiver has been configured otherwise.

Like I say, more info needed about your set-up.