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06/7/2011 at 9:36pm
Location: None Entered Outfit: None Entered
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Joined: 03/10/2009 Standard Member
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I'm surprised to here about the problems some of the guys on here have had with Go outdoors. I live in durham and use the Newcastle branch as its the nearest. The staff there could not have been more helpful. I had a problem ordering some gear over the internet and went to the store, where the manageress gave up her time to go round the shop with me giving me much welcomed advice in choosing the right products, in fact, she advised me what was on offer and the best quality and valuefor money.
On subsequent visits other members of staff have been just as helpful. They even gave up their time to show me the best way to erect a tent, which were their best value purchases and what was on offer.
I can honestly say I have never had service like it and no Im not connected with store in any way. Im just totally impressed by them.
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07/7/2011 at 10:22am
Location: Worcester Outfit: Kalahari 10 Blacks Lupus & Juno 500
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I'm not sure what the fuss is about with hating Go Outdoors. It is what it is at the end of the day. I am startled if I get great service anywhere never mind at a camping shop.
When I buy anything the first thing I do is check who is selling it cheapest first. If it is Go Outdoors then I buy from them. When it comes to Hi Gear stuff I check what discount they are offering or what the Gelert equivalent price is.
When you have problems with an item that is when you often find the chains are better than the independent stores. Not always of course but I have found one man bands and family shops can be very awkward when it comes to giving moneny back or replacing items.
Post last edited on 07/07/2011 14:22:46
------------- Armchair camper with more tents than I will probably ever get the use out of.
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07/7/2011 at 12:10pm
Location: UK Outfit: Abbey GT212 Caravan & Kyham Tent
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I just shop around and go to whoever offers me the best deal for what I want. I too don't understand the fuss about Go Outdoors. If you feel they are such a rip off then don't shop there. I've picked up some good bargains there but also walked away from other items because they are too expensive.
------------- Sarah
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09/7/2011 at 8:14am
Location: Leigh Outfit: Hi Gear Kalahari 10
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I agree, Go Outdoors are generally a good place to shop. I get brilliant service from the Wigan store, but I have found that getting assistance in the Stockport store a mission impossible. I find that GO do brilliant offers when the sale is on but can be very expensive when the sale is'nt on. I nearly always buy the Hi Gear stuff and never had any bother with any of it, although I have yet to try the rock pegs I bought the other week for £1.25 per pack.
------------- When there's a knock at the door, why do dogs always think its for them?
Fat people are harder to kidnap
I am a bomb technician, if you see me running, try to keep up!
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09/7/2011 at 10:06am
Location: Outfit:
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Never had a prob with them but some of the stuff is not as cheap as in other shops.
------------- Animals have feelings..
JEFF................
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09/7/2011 at 10:27am
Location: cheshire Outfit: Abbey Alliance 1998
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For me the shopping around is all part of the fun! If there were one place that genuinely was always the cheapest, for me that would take away some of the pleasure of 'camping shopping'. I am always looking for things I can adapt for use in the camper, to solve a little problem or make something easier/more comfortable, or the best price on something I want to replace or 'upgrade'.
Like others, I research where I can get things cheapest and then go there. I usually make it part of a day out, sometimes by going for a meal or, recently, by looking for a geocache. Which I am finding an excellent way of getting outdoors even when I can't be camping. Doing a bit pants at finding them though!
I would actually be disappointed if I always went to the same shop because it was always cheapest!
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09/7/2011 at 8:34pm
Location: Lancashire Outfit: Vermount L Vango Orchy 600
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For me I always get what I pay for at Go Outdoors cheap, unreliable and poor customer service. I have issues with having to pay for a 'discount card' which enables them to collect & store my details.
I don't shop there any more.
------------- Smile - There is no such thing as the wrong weather, just the wrong clothing.
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09/7/2011 at 9:19pm
Location: West Midlands Outfit: Kampa Hayling 4
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There are some stores where you get the same level of CS regardless of which store you visit, for example I have always found M&S and Wilkos superb in any branch.
It would seem that Go CS is variable depending on each store. Ours was good until a change of management, since then everything gets referred to him (the manager) and is way too much trouble for him. For that reason I now avoid where possible.
------------- Are you sure you've read the instructions?
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09/7/2011 at 10:19pm
Location: West Midlands Outfit: Karsten
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I have always found ours (wolverhampton) very good, specially if you have a problem or faulty item.
My only gripe is that some of the kids who work in there don't know anything, if you need to ask any advice on camping or fishing - thats what items we usually buy.
------------- ~*MZZY*~
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