Advertisement
Message Forums |
|
Topic: Memory foam topper problem
|
|
12/4/2012 at 10:06am
Location: None Entered Outfit: trigano chantilly
View Profile
Reply
Quote
|
Joined: 23/4/2007 Platinum Member
Forum Posts: 1441 Tent Reviews: 2
Site Reviews Total: | 0 |
|
Site Reviews 2024: | 0 |
Site Reviews 2023: | 0 |
Site Reviews 2022: | 0 |
Site Reviews 2021: | 0 |
Site Reviews 2020: | 0 |
Site Reviews 2019: | 0 |
Site Reviews 2018: | 0 |
|
Site Nights 2024: | 0 |
Site Nights 2023: | 0 |
Site Nights 2022: | 0 |
Site Nights 2021: | 0 |
Site Nights 2020: | 0 |
Site Nights 2019: | 0 |
Site Nights 2018: | 0 |
|
you have to be canny today if the small print says they dont pay the return postage then it gets difficult if its not mentioned they do.
september is over the 6 months period in your statutory rights dooda ,i would insist it was replaced and they issue a freepost RMA to send the old one back ,if not trot off to your local trading standards mob or citizens advice
"The Sale of Goods Act makes reference to ‘the seller’, this is the shop, the retailer, or the individual you bought it from, and is who you made the contract with. It is not the manufacturer, and don’t let the shop tell you otherwise! If there is an obvious fault with the item at any time within the first 6 months and it has not been caused by wear and tear or misuse, your first port of call must be the shop you bought it from. They have the responsibility to put the matter right, and should not evade this responsibility by referring you to the manufacturer in the context of a guarantee or warranty. Even after this 6 month period, if the item breaks down prematurely , you should always go back to the shop or retailer in the first instance.
|
12/4/2012 at 6:15pm
Location: sunny nottingham Outfit: Lunar Clubman
View Profile
Reply
Quote
|
Joined: 20/11/2004 Platinum Member
Forum Posts: 665
Site Reviews Total: | 4 |
|
Site Reviews 2024: | 0 |
Site Reviews 2023: | 0 |
Site Reviews 2022: | 0 |
Site Reviews 2021: | 0 |
Site Reviews 2020: | 0 |
Site Reviews 2019: | 0 |
Site Reviews 2018: | 0 |
|
Site Nights 2024: | 0 |
Site Nights 2023: | 0 |
Site Nights 2022: | 0 |
Site Nights 2021: | 0 |
Site Nights 2020: | 0 |
Site Nights 2019: | 0 |
Site Nights 2018: | 0 |
|
Quote: Originally posted by fatbloke28 on 12/4/2012
you have to be canny today if the small print says they dont pay the return postage then it gets difficult if its not mentioned they do. september is over the 6 months period in your statutory rights dooda ,i would insist it was replaced and they issue a freepost RMA to send the old one back ,if not trot off to your local trading standards mob or citizens advice
"The Sale of Goods Act makes reference to ‘the seller’, this is the shop, the retailer, or the individual you bought it from, and is who you made the contract with. It is not the manufacturer, and don’t let the shop tell you otherwise! If there is an obvious fault with the item at any time within the first 6 months and it has not been caused by wear and tear or misuse, your first port of call must be the shop you bought it from. They have the responsibility to put the matter right, and should not evade this responsibility by referring you to the manufacturer in the context of a guarantee or warranty. Even after this 6 month period, if the item breaks down prematurely , you should always go back to the shop or retailer in the first instance.
Thats just what I thought Fatbloke - 6 months down the line is too late to replace with the sale of goods act. I hope they are not trying to pull a fast one! Anyway, I've been in touch with them again requesting a pre-paid postage label or equivalent so will see what they come up with.
Thanks for all your replies!
|
|
|
5420 Visitors online !
Free UKCampsite.co.uk Window Sticker - Recommend to Friend - Add a Missing Campsite
[Message Forums]
[Caravan Sites & Camping]
[Company Listings]
[Features / Advice]
[Virtual Brochure]
[Shop!]
[Reception]
[Competitions]
[Caravans & Motorhomes For Sale]
[Event Diary]
[Contact Us]
[Tent Reviews]
Please note we are not responsible for the content of external sites & any reviews represent the author's personal view only. Please report any error here. You may view our privacy and cookie policy and terms and conditions here. All copyrights & other intellectual property rights in the design and content of this web site are reserved to the UKCampsite.co.uk © 1999 - 2024
|
Advertisement
|
|
|