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 Topic: Mobicool W40-not cooling ?
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01/6/2024 at 12:53pm
Location: London
Outfit: Lunar Cosmos 524
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Quote: Originally posted by cassa on 26/5/2012
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The unit has only been used 3 times.....any ideas what Mobicools after sales service is like?
Does anyone have any ideas for us to try to see if we can fix it or are we best going to Mobicool?
....
Harking back to the original post here, but from the misfortunes of one of our UKCS members a couple of years or so back where he bought a Mobicool fridge/freezer from a well known online retailers European store (as opposed to UK store) AFTER Brexit, and it arrived faulty, there where all sorts of problems/costs of returning it to the seller, so Mobicool support in UK was sought - seemingly there is none!
A few of us bought the same fridge/freezer at the same time from the same European retailer as the price was one third cheaper than from any UK retailer, even after shipping costs, but expected the well known global brand retailer to honour usual retail laws, they sort of did, BUT threw a host of cross boarder barriers in the way that brought huge costs into returning the faulty item. We all got a little jittery on this news and looked into Mobicool UK support just in case we may need support IF our otherwise satisfactory fridges developed a fault later.
It doesn't seem that the Mobicool brand (a budget brand division of Waeco/Dometic) is officially distributed in the UK! .... so no support! The products are freely available from countless outlets, but it would appear they must be 'Grey Imports' from the European or other markets, and support such as it is, would lie solely with the retailer!
So if you've got a Mobicool product and it develops a fault, outside of the retail act protection, and limited time that is effective, you've got a choice of DIY fix or dump it, it would seem! Other Dometic products seem to have at least some, and often good aftermarket support, but NOT the Mobicool brand!
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