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Topic: Gotta love Go Outdoors return policy

sbarrett

29/5/2012 at 10:18am
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really love the shop Go Outdoors!

Bought a Kalahari 8 tent on special offer which had been reduced to £199, we went camping with it this weekend, had a fantastic time but noticed a couple of silly little things wrong with it i.e a couple of the eyelets that you thread the internal "bedrooms" into were a bit mangled but still useable and one of the bedroom doors didnt zip shut properly, so i decided to ring them up and ask about the bedroom door as that was the only bit i had a problem with really. They told me to bring it down so i took the whole thing back showed em the prob (and while i was at it the eyelets) at this point the lady in the shop gave me 2 options as i didnt want my money back.

1, have a replacement tent
2, have it sent back for repair (which takes 2 weeks and we wouldnt be using it during that time anyway) and get some money back on the tent!

lol we chose option 2 as the faults if you can call em that wernt really big problems thinking maybe we would get £10-£20 back they gave us £100 back on the tent!!!!

could have floored me when that happened! £100 for a couple of tiny flaws in the tent!

so a tent that should have cost £600 (without a discount card)bought on special for £199 has finally cost us £99 gotta love a bargin lmao!!

ailurotoo

29/5/2012 at 11:16am
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result!!

so what are you going to buy from GO with your £100 brucie bonus then? :)

tas67

29/5/2012 at 11:28am
Location: Bristol
Outfit: Vango Samara 600 & Gelert Ottawa 4

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Wow! lucky you!!

Mr Wobbly

29/5/2012 at 11:43am
Location: Hampshire
Outfit: Sunncamp 400se & 6man Campus

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It really is a great store, just wish ours wasn't a 50 mile round trip

-------------

June:New Forest
August:Peak District
October:Lymme Regis

Happy Days ;-)

sbarrett

29/5/2012 at 12:06pm
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well considering we are completely new to camping and only have a few bits we need a lot of things but settled on a EHU and a couple of camp beds the rest we put to one side as we didnt see anything else to inspire us that we havent seen cheaper somewhere else lol but seeing as they gave us the money back in cash as i paid for the tent that way it means can shop anywhere the deals are

bordercaz

29/5/2012 at 1:00pm
Location: Shropshire North Wales borders
Outfit: Adria Win

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Wow, good service.

Wish Decathlon had done that for my Base which I took back, I did say can't you send it for repair as it only needed the stitching re-doing on 3 of the pegging points but they said no and gave me my money back.

-------------
Caz
If you can't see the light at the end of the tunnel, just keep going till you go round the bend.

mikegalagher

29/5/2012 at 1:40pm
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First class

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Mike

My advice is worth no more than the price paid for it

Prague May/Jun 2017
Lake Annecy Aug 2017

moonstone

29/5/2012 at 1:46pm
Location: Greater London
Outfit: Illusion+TC+800XL

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congrats...got yourself a real bargain there...

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tereba nessa kemer wyth

pitdiver

29/5/2012 at 2:19pm
Location: Darkest Bedfordshire
Outfit: Icarus 500+ Beta 450

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Quote: Originally posted by sbarrett on 29/5/2012
well considering we are completely new to camping and only have a few bits we need a lot of things but settled on a EHU and a couple of camp beds the rest we put to one side as we didnt see anything else to inspire us that we havent seen cheaper somewhere else lol but seeing as they gave us the money back in cash as i paid for the tent that way it means can shop anywhere the deals are

what campbeds did you get from GO?

-------------
Pitdiver

Welsue's other half and also a ,Camper, Sailor and a nearly Outdoor Person.

sbarrett

29/5/2012 at 4:46pm
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Robert & Sue

we may possibly have made a novice mistake, only time will tell, but we only picked up the cheap £10 ones as when we checked them all out the others had things about them we didnt like such as side bars that seemed to stick up and you caught your arms on them or seemed wobbly but these ones were suprisingly sturdy and we figure as we are thinking of putting our double airbed on top they should be ok with legs tied together lol

we bought these ones

(Yippee i figured out how to do a link lol)

incubus69

29/5/2012 at 4:56pm
Location: plymouth
Outfit: Kalahari 8

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the wifey (Sbarrett)gets all the breaks !!
now all ive gotta figure out is..
1. figure out how to keep beds together.. bungy cord!
2. figure out how to keep air bed on top of said beds.. hmm.. why am i always the last to know these things???

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tents.. there, beer.. there, party.. here

sbarrett

29/5/2012 at 5:04pm
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lol Incubus ive already figured how to keep the airbed in place ... we use that extra strength self adesive velcro we got in the sewing box!!!

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