Advertisement
Message Forums |
|
 Topic: Hats off to Mr Vango
|
  |
08/6/2012 at 1:44pm
Location: Leeds
Outfit: None Entered
View Profile
Reply
Quote
|
Joined: 02/8/2004 Diamond Member 
Forum Posts: 4379
| Site Reviews Total: | 0 |
|
| Site Reviews 2024: | 0  |
| Site Reviews 2023: | 0 |
| Site Reviews 2022: | 0 |
| Site Reviews 2021: | 0 |
| Site Reviews 2020: | 0 |
| Site Reviews 2019: | 0 |
| Site Reviews 2018: | 0 |
|
| Site Nights 2024: | 0 |
| Site Nights 2023: | 0 |
| Site Nights 2022: | 0 |
| Site Nights 2021: | 0 |
| Site Nights 2020: | 0 |
| Site Nights 2019: | 0 |
| Site Nights 2018: | 0 |
|
Yes - Vango customer services are very good. We bought our daughter a Vango 3-person pop-up tent just after they came out (she'd had her eye on a pop-up for a while, but I wouldn't let her have a single-skin 'festival' tent, or one without a porch - the Vango has an inner AND a porch!) ... the instructions for folding it made no sense, and after several hours of fruitless wrestling with the thing in the garden I threw it, still 'popped-up' in the garage and fired off an irrate (and, though I say so myself, mildly amusing!!) e-mail to Vango asking how the h*ll you were supposed to get the thing back in its bag. The following day, I had a reply - they apologised profusely, saying the printed instructions and sewn-in 'how to fold' label were both from a smaller model and they had overlooked the fact there were 2 extra steps to folding the bigger tent. The e-mail went on to describe, in detail, how to fold the tent and promised a proper set of instructions once they had been produced - sure enough the instructions turned up, with more apologies, a couple of weeks later. I know there was no money involved, but the prompt and full response was greatly appreciated and meant I did not return what is a superb tent just because I couldn't fold it (though how I would have got it back to the retailer when it's bigger than my car when out of its bag is anybody's guess!!).
|
|
|
6000 Visitors online !
Free UKCampsite.co.uk Window Sticker - Recommend to Friend - Add a Missing Campsite
[Message Forums]
[Caravan Sites & Camping]
[Company Listings]
[Features / Advice]
[Virtual Brochure]
[Shop!]
[Reception]
[Competitions]
[Caravans & Motorhomes For Sale]
[Event Diary]
[Contact Us]
[Tent Reviews]
Please note we are not responsible for the content of external sites & any reviews represent the author's personal view only. Please report any error here. You may view our privacy and cookie policy and terms and conditions here. All copyrights & other intellectual property rights in the design and content of this web site are reserved to the UKCampsite.co.uk © 1999 - 2024 |
Advertisement
|
|
|
