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Agree the item description is important but by the same logic look at any retailler selling the Cadac on the web and they specifically tell you what's included. The Ebay ad was careful not to mention these parts and the wording appears to have been doctored to exclude them. Also every other seller has exploded the pic of the bits and pieces, again it was excluded from this listing.

Just to be clear here, I do think the seller has been a bit sharp (but within the law) and I hope the OP does get a refund, I'm just trying to make a point to read ad's very carefully and if at all unsure to ask the seller.

Clearly you have been misled.  The item sold to you is not the Cadac Safari Chef Delux LP - see following link  http://www.cadac.uk.com/products/product.php?pid=262 - not can it be described as Brand new and Original Packaging for the same reason that the product name used, when bought brand new from ANY retailer would have the standard accessories.

The fact that the seller has only used a single image is irrelevant, the same image can also be found on other retailer websites but is always accompanied by other images of the remaining items.  The image is for illustrative purposes only and is never intended as a definitive product description - purchasers rely on the text of the advert for that.

You have a very good case for complaint  

Quote: Originally posted by JimM169 on 30/6/2012

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I know I keep banging on this thread and probably coming across as a total git but just to point out you can buy the burners by themselves (don't know how to do a proper linky but...)

http://www.busyoutdoors.com/cadac-safari-chef-burner-unit-lp/p378

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Take it you have logged it on the Ebay resolution centre?  If you have then you'll be OK, although you have to pay the return postage you'll probably find that Ebay will send you a voucher to cover this.

The Cadac Safari Chef LP is a portable and versatile gas BBQ

I would think that the use of the word BBQ would intimate it to be complete and not parts, did you ask the seller any questions before purchasing? I ask as the feeback is low count before you purchased and now with 2 x negs.