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Subject Topic: Excellent Service Post Reply Post New Topic
08/7/2012 at 4:48pm
 Location: Essex
 Outfit: Outwell Ohio XL
View Glamper Puss's Profile View Profile   Reply to Glamper Puss Reply   Quote Glamper Puss Quote  
Joined: 26/9/2009

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I asked for advice on this forum a couple of weeks ago re some new camping chairs.

I'm pleased to report I ordered 2 x Royal Commander camping chairs and they are extremely comfortable.

I ordered them on Tuesday evening and received them Thursday afternoon - very well packaged indeed.

www.outdoorleisureshop.co.uk come highly recommended.

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Glitter Graphics Generator


08/7/2012 at 9:46pm
 Location: Northants
 Outfit: Avondale Dart Caravan
View Blakeney's Profile View Profile   Reply to Blakeney Reply   Quote Blakeney Quote  
Joined: 04/3/2010

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pleased you got such a good service no wonder we dont need to go to the shops any more

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Cuckoo corner nr Hereford 2to 9th September 2017
22nd 23rd September 2017 St Neots
9th 14th October Mablethorpe


09/7/2012 at 1:19am
 Location: London
 Outfit: Kampa Frinton 4 Classic Nevada M
View mcguire6078's Profile View Profile   Reply to mcguire6078 Reply   Quote mcguire6078 Quote  
Joined: 24/6/2009

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I've used Outdoor Leisure Shop for a couple of items. I agree, they offer quick delivery and easy ordering.


09/7/2012 at 10:02am
 Location: Aberdeenshire
 Outfit: Several tents and a hammock
View armchaircamper's Profile View Profile   Reply to armchaircamper Reply   Quote armchaircamper Quote  
Joined: 30/4/2010

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Another vote for them from me. They even refunded my postage when the courier failed to deliver on the day stated. 17

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Sarah


09/7/2012 at 10:46am
 Location: None Entered
 Outfit: None Entered
View ianclose's Profile View Profile   Reply to ianclose Reply   Quote ianclose Quote  
Joined: 29/3/2012

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I've used them a few times and always had good service.


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09/7/2012 at 11:25am
 Location: Derbyshire
 Outfit: Adria Altea 542DT
View clever's Profile View Profile   Reply to clever Reply   Quote clever Quote  
Joined: 28/2/2012

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It's good to hear of companies that provide great service. I haven't used them before, but I will add them to my favourites.

I don't need anything at the moment. (lost count how many times I have said that and then purchased something!)


09/7/2012 at 1:19pm
 Location: Cornwall
 Outfit: Outdoor Revolution Ozone 6.0 xtr Vario
View youlbury's Profile View Profile   Reply to youlbury Reply   Quote youlbury Quote  
Joined: 16/5/2010

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Worth saving to favourites, they do not only provide good service but usually cheaper than anywhere...especialy for Royal equipment.  

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It's better to ask a silly question than make a silly mistake.


09/7/2012 at 5:43pm
 Location: 
 Outfit: 
View Oldfolder's Profile View Profile   Reply to Oldfolder Reply   Quote Oldfolder Quote  
Joined: 04/7/2012

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Quote:

www.outdoorleisureshop.co.uk come highly recommended.


I'm glad that you had good service from them - but, honestly, I can't say the same.

Suffice it to say that the item (costing £150) wasn't in stock and OLS ignored emails asking about delivery.

It's very difficult to get hold of a phone number for them, and when I did finally get to speak to someone he was very evasive and refused to tell me when the item would be sent.

I had to involve Paypal to get a refund - and made a mental notre never, ever, to deal with them again.

We've spent quite a lot of money on Camping/Caravaning items this season - all of it online from half a dozen suppliers - and OLS are the only company we've had a problem with.

A stark contrast to Riversway, imo, who always seem prompt and effecient (and publish a contact telephone number!)



09/7/2012 at 10:27pm
 Location: Aston Clinton
 Outfit: Kampa Holkham + Outwell Yukon River*
View arsenaldes's Profile View Profile   Reply to arsenaldes Reply   Quote arsenaldes Quote  
Joined: 13/6/2010

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Ive had 5 or 6 orders from them and they have always delivered quickly so another vote from me

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Experience enables you to recognize a mistake when you make it again.
Everything has been said before, but since nobody ever listens we have to keep going back and saying it all over again and again and again




09/7/2012 at 10:59pm
 Location: Pembrokeshire Wales
 Outfit: None Entered
View Nias-mum's Profile View Profile   Reply to Nias-mum Reply   Quote Nias-mum Quote  
Joined: 26/3/2012

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I purchesed a Royal camping kitchen from them earlier this year... they were the cheapest I found and the delivery was fast. Will definately be buying from them again... in fact I shall be ordering some commander chairs very shortly

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Woodlands Grove     July 2012


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10/7/2012 at 1:55am
 Location: 
 Outfit: 
View Oldfolder's Profile View Profile   Reply to Oldfolder Reply   Quote Oldfolder Quote  
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Quote: Originally posted by ianclose on 09/7/2012
I've used them a few times and always had good service.



Again, if you found them OK, that's fine.

I can only give an honest account of my own experience.

It's worth noting that they don't have a telephone contact number listed (usually a bad sign for any seller) and, even worse, they expect you to submit a silly and pretentious 'support ticket' (who on earth do they think they are! - Microsoft!?) if you need to contact them.

When they take £150, don't dispatch the item after two days, and wriggle like a fish on a hook when (after ferreting out a telephone number that they obviously don't want you to have) you ask for a straight answer whether they have the item in stock, or not, then 'support tickets' don't really cut it imo.

My serious advice, if someone feels that they 'must' use them, is *always* to pay via the Paypal option.   I chose Paypal because, using a debit card, it offered me some protection - I honestly think I'd need it but it proved to a handy backup.


10/7/2012 at 8:42am
 Location: London
 Outfit: Kampa Frinton 4 Classic Nevada M
View mcguire6078's Profile View Profile   Reply to mcguire6078 Reply   Quote mcguire6078 Quote  
Joined: 24/6/2009

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Oldfolder is right. We have all had a good service but like anything in life it’s not until things go wrong you begin to realise how good or bad a company is. On checking the website they do not have a contact number and you only seem to be able contact them via email. Normally I would avoid such a website.

My personal experience has been fine and based on this would use them again, However thanks to Oldfolder and his experience realise that if things go wrong it might be difficult to actually speak to someone to put it right. I found they were quick to respond to emails when I had an enquiry about a purchased item last year.


10/7/2012 at 11:10pm
 Location: Cornwall
 Outfit: Outdoor Revolution Ozone 6.0 xtr Vario
View youlbury's Profile View Profile   Reply to youlbury Reply   Quote youlbury Quote  
Joined: 16/5/2010

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you are right no number but an adrdess that a lot of online companies do not like giving out.

Or check this site for info

http://www.ukcampsite.co.uk/directory2/details.asp?revid=2141&typeid=25

hooray

 

 



-------------
It's better to ask a silly question than make a silly mistake.



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