Message Forums

As others have mentioned the pole for the eyebrow porch over the nevada m side door is too long and we were completely unable to fit it for fear of ripping the canvas.

Should I return it to Outwell or try to fix it myself?

 I'm a bit worried I get the measurement wrong or damage the pole and then Outwell have nothing to do with it as I've damaged the item.

More than a bit frustrated the item isn't fit for purpose as I would have expected from reasonable quality tent

Myself, as with others, have just cut some off - each end if you wish. Just don't cut through the elastic cord !! I think I did about a total of one inch.

Does the trick, takes the tension off the door zips.

We had to amend the same on the Outwell Nevada XL - we asked for a replacemet that actually fitted from Outwell and they sent the same pole again (free of charge but still too big!).

So partner cut ours down, like the other posts have mentioned, bit by bit, and now it fits. He did the same to the new one so now we have a spare.

So annoying that Outwell have known about this for sooo long and still havent rectified it.

Hope you get sorted soon. xxx