Home

   Log in or Register



Insurance Quotes
forums Campsite Search Comp Directory tips virtual brochure Profile
Tent and Awning Reviews Competitions Caravans and Motorhomes For Sale Shopping Diary Contact Us

Advertisement

Message Forums

Welcome Guest Register Login Search The Forum Posts Since Last Visit
 Reception - All Forums
  Camping and Caravanning Equipment
Share   Post on X / Twitter  Share on Facebook  Email  Printer Friendly Version Print
Subject Topic: Double Skillet Post Reply Post New Topic
08/8/2012 at 4:20pm
 Location: 
 Outfit: 
View lockie's Profile View Profile   Reply to lockie Reply   Quote lockie Quote  
Joined: 09/4/2010

Platinum Member
Platinum Member

Forum Posts:   610
Tent Reviews:   1

Site Reviews Total: 8
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Has anyone ordered from them before and if so how did it go ?
I placed an order last week and have yet to receive anything or even a reply to my phone messages.

Concerned as we need it for the weekend.

Anyone any experience with them ?


08/8/2012 at 5:55pm
 Location: None Entered
 Outfit: Daihatsu Gran Cargo Campervan
View glen_p's Profile View Profile   Reply to glen_p Reply   Quote glen_p Quote  
Joined: 29/1/2006

Platinum Member
Platinum Member

Forum Posts:   696

Site Reviews Total: 1
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

I think from past reports their customer service is generally quite good. They do a lot of shows though so may have been away.

I'm surprised you haven't had a call back though.

Glen



08/8/2012 at 7:34pm
 Location: 
 Outfit: 
View lockie's Profile View Profile   Reply to lockie Reply   Quote lockie Quote  
Joined: 09/4/2010

Platinum Member
Platinum Member

Forum Posts:   610
Tent Reviews:   1

Site Reviews Total: 8
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Yes im surprised as one of the numbers they give is a mobile number on the landline answer phone.

Not happy as i cant stand poor customer service especially when you think how much it is.


08/8/2012 at 8:35pm
 Location: None Entered
 Outfit: None Entered
View suns's Profile View Profile   Reply to suns Reply   Quote suns Quote  
Joined: 14/8/2003

Diamond Member
Diamond Member

Forum Posts:   4592

Site Reviews Total: 13
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 1  
Site Reviews 2021: 1  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 3
Site Nights 2021: 3
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

When i called for a replacement part a few years ago she sounded like an old dear.


10/8/2012 at 1:57pm
 Location: 
 Outfit: 
View lockie's Profile View Profile   Reply to lockie Reply   Quote lockie Quote  
Joined: 09/4/2010

Platinum Member
Platinum Member

Forum Posts:   610
Tent Reviews:   1

Site Reviews Total: 8
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Well i reckon old dear is right, at last i got a reply.Basically they have been away at a show and will send it today to be with me in 4 days.
All very well but already told her im away from tomorrow and needed it and wont be in to take delivery.

Asked if she could send it 24 delivery so i get it and to make up for the messing about but no reply till now.

She has refunded my money as they wont do a 24 delivery as she cant guarantee it will arive.Errm i thought if you paid for 24 hour delivery it arrived in 24 hours ?
More like they didn't want to foot the bill of it.

Well it seems i wont be ordering anything from them ever again.

Amateurs, poor communication and no idea of even trying to look after a paying customer.

Sure business's can have problems, its how they try and overcome them that counts.

I could be singing their praises right now for making sure i got it in time considering they messed up, but alas im certainly not.





Advertisement



10/8/2012 at 4:41pm
 Location: sheffield
 Outfit: jovi 2000 Oztent rv3 5mtr belltent
View johnmarie's Profile View Profile   Reply to johnmarie Reply   Quote johnmarie Quote  
Joined: 03/7/2005

Platinum Member
Platinum Member

Forum Posts:   690

Site Reviews Total: 2
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Shame you didn't get the service you expected as its a great bit of kit, we got ours at a show and wouldn't be without it now. 

-------------
Twinwood festival, august bank holiday


10/8/2012 at 4:54pm
 Location: Chessington Surrey
 Outfit: Outwell Montana Lake
View JimM169's Profile View Profile   Reply to JimM169 Reply   Quote JimM169 Quote  
Joined: 24/4/2012

Standard Member
Standard Member

Forum Posts:   70

Site Reviews Total: 0
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

At £10 - £15 for postage I'd expect it to be delivered 24hr courier as standard ! 

I know people rave about them but still can't work out how they can be that much better than a saucepan with tight fitting a lid.

 

 

 

 

 

 



11/8/2012 at 12:46am
 Location: 
 Outfit: 
View lockie's Profile View Profile   Reply to lockie Reply   Quote lockie Quote  
Joined: 09/4/2010

Platinum Member
Platinum Member

Forum Posts:   610
Tent Reviews:   1

Site Reviews Total: 8
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Quote: Originally posted by JimM169 on 10/8/2012

At £10 - £15 for postage I'd expect it to be delivered 24hr courier as standard ! 

I know people rave about them but still can't work out how they can be that much better than a saucepan with tight fitting a lid.

 

 

 

 

 

 





Eaxctly !! The product isnt cheap so i dont think its unfair to expect a little bit of customer service.

Is it any wonder small business's go under when people try to support them and pay higher prices yet get shoddy service ?



11/8/2012 at 6:06am
 Location: Ndidis Kraal
 Outfit: Laika Ecovip 100 & Quasar
View happybonzo's Profile View Profile   Reply to happybonzo Reply   Quote happybonzo Quote  
Joined: 20/6/2003

Diamond Member
Diamond Member

Forum Posts:   4046
Tent Reviews:   2

Site Reviews Total: 39
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

The price put me off.


12/8/2012 at 10:32am
 Location: south cheshire
 Outfit: VW Caddy Maxi
View Jax365's Profile View Profile   Reply to Jax365 Reply   Quote Jax365 Quote  
Joined: 07/9/2007

Diamond Member
Diamond Member

Forum Posts:   4034

Site Reviews Total: 7
Site Reviews 2024: 0  
Site Reviews 2023: 1  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 7
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Brilliant piece of kit though, does everything an oven, a twin set of pans, a frying pan and a two tier pan does, all in one, and really good non stick coating.

-------------


Advertisement



12/8/2012 at 10:41am
 Location: None Entered
 Outfit: None Entered
View suns's Profile View Profile   Reply to suns Reply   Quote suns Quote  
Joined: 14/8/2003

Diamond Member
Diamond Member

Forum Posts:   4592

Site Reviews Total: 13
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 1  
Site Reviews 2021: 1  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 3
Site Nights 2021: 3
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

To be fair i get the impression it is a small family run business.When i ordered a replacement handle about 4 years ago they never had a web page.
Mine is ok even though i have trouble working it like an oven with a joint of meat in.
I dont think you will have any problems of ordering anything off them as it the only product they do.



In order to post a reply you will need to register, or if already registered please log in here

Prev       Next
Quick Links - All Forums - Camping and Caravanning Equipment - Top of Page

Printer Friendly Version Printable version      Share   Post on X / Twitter  Share on Facebook  Email


Latest News, Discounts and Competitions  see all...














4938 Visitors online !

Free UKCampsite.co.uk Window Sticker  -  Recommend to Friend  -  Add a Missing Campsite

[Message Forums]  [Caravan Sites & Camping]  [Company Listings]  [Features / Advice]  [Virtual Brochure]  [Shop!]
[Reception]  [Competitions]  [Caravans & Motorhomes For Sale]  [Event Diary]  [Contact Us]  [Tent Reviews



Please note we are not responsible for the content of external sites & any reviews represent the author's personal view only. Please report any error here. You may view our privacy and cookie policy and terms and conditions here. All copyrights & other intellectual property rights in the design and content of this web site are reserved to the UKCampsite.co.uk © 1999 - 2024


Advertisement



Advertisement



Advertisement