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Forget email, I always call, sounds like the valves I spoke with a guy called Ronald and he sent a repair kit and an extra valve to remidy the problem very similar to yours. I have just received the above today so around 3 days for delivery if it remedies the problem I will not know until I have tried myself.

The valves are £1.99 if you wanted to give it a go...if aerobed say it is out of your warranty, when did you send the email? was that within the warranty period?

Hope this helps.

Surfspud, is it only going down when you sleep on it, or all the time?

I ask beacause, being no lightweight myself, ours goes down slightly overnight as the self adjusting valve releases air to reduce the pressure on the seams. When one of us gets off in the morning it feels flatter.....however, it stays inflated fully during the daytime.

If its going down when you`re nowhere near it then it may be the valve, as previously suggested.

Surfspud, is it only going down when you sleep on it, or all the time?

I ask beacause, being no lightweight myself, ours goes down slightly overnight as the self adjusting valve releases air to reduce the pressure on the seams. When one of us gets off in the morning it feels flatter.....however, it stays inflated fully during the daytime.

If its going down when you`re nowhere near it then it may be the valve, as previously suggested.

As you have kept your e-mails this is proof that the airbed is not fit for purpose and therefore they will have to honour the warranty.  We have had 3 - 2 are still going strong but one of them also keeps going down even with a new valve in. 

Keep on at them until they either replace the entire bed or send you another valve to try.

mines been slept on 7 times in the last ten weeks, new, and needs inflating every day.

its not very good TBH., done all the normal things so its going back to the shop.

vm

Quote: Originally posted by cazza20 on 18/9/2012

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As you have kept your e-mails this is proof that the airbed is not fit for purpose and therefore they will have to honour the warranty.  We have had 3 - 2 are still going strong but one of them also keeps going down even with a new valve in. 

Keep on at them until they either replace the entire bed or send you another valve to try.

 

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