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Topic: CARAVAN COVER SHOP (

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ANNIEBEESLEY

05/12/2012 at 12:32pm
Location: SUFFOLK
Outfit: PILOTE

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I have a 17 day outstanding order with this company. They claim 3-5 days. I have rung countless times, but it goes straight to answer phone. I have left messages every time and have not had one reply. I have e mailed many times as well. I have had one e mail response stating that my order would be dispatched at a given date. A reasonable time has passed since then and I still do not have my order. Be very careful when you deal with this company.
Annie

beanpark

05/12/2012 at 3:05pm
Location: Surrey
Outfit: Peugeot Boxer Utah + Lunar Ariva

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Can trading standards help as they deal with a lot of things. Citizens advise may be able to put you on the right track also.

Can you give me more of the address of this firm to lookout for just in case as caravan cover does not say much. whereabouts, phone number, etc even post code could help then I can Google where to look.

Did you deal direct, pay by card as if you did your bank may be able to get moving on that if it is a fraud that has been done.

But it may also say in very small print give up to 28 days. I do mean very very small print

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Chrissie

Be Strong-Think positive.

beanpark

05/12/2012 at 3:13pm
Location: Surrey
Outfit: Peugeot Boxer Utah + Lunar Ariva

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I have Google it and found 2 numbers as you say the 0843 289 6457 goes to answer phone.. So for your sake I left a message also.

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Chrissie

Be Strong-Think positive.

beanpark

05/12/2012 at 3:18pm
Location: Surrey
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I dont know if this would help but there is a website

http://whoois.domaintools.com

to find out who they are as there is no address to go to to find them or if they are in fact still in residence or flooded out.

That is all I have. Hope you either get it or get your money back.

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Chrissie

Be Strong-Think positive.

michael

05/12/2012 at 4:39pm
Location: Lancashire
Outfit: Caravan now Sold

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this one

http://www.caravancovershop.co.uk/

Store Address

Caravan Cover Shop
145-157 ST JOHN STREET, LONDON, EC1V 4PW
0843 289 6457

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the only silly question is the one you do not ask.

ANNIEBEESLEY

05/12/2012 at 5:01pm
Location: SUFFOLK
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Yes

Unable to contact by phone or e-mail

not impresses at all

clever

05/12/2012 at 11:02pm
Location: Derbyshire
Outfit: Adria Altea 542DT

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Isnt this the same company that has been mentioned on here several times in the last few weeks?

see here

geoff+emmy

06/12/2012 at 9:11am
Location: Huddersfield
Outfit: swift conqueror 645+jeep commander

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If you paid by credit card its over the famous £100 and you should have no trouble in getting your money back get in contact with them register a dispute and they send you a form but remember to save all emails letters reciepts etc I have done this recently printed off all letters etc sent to barclaycard and lo and behold i got my money back...

ANNIEBEESLEY

06/12/2012 at 9:50am
Location: SUFFOLK
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Geoff+emmy

Many thanks for your info - this is the first time I have been had. ha ho

Annie

birdman101

06/12/2012 at 10:03am
Location: Milton Keynes
Outfit: 2023Archway Woodford

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This topic has been on several times with this company they seem to be playing (catch us if you can )address keeps changing but web site picture of premises remains the same.

Bridgelayer

06/12/2012 at 3:06pm
Location: West Yorks
Outfit: Gobur Carousel

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Notify Trading Standards. There is no Geographical Address for the company on their website and that is a Legal Requirement for On-line Trading.

https://www.gov.uk/online-and-distance-selling-for-businesses

Post last edited on 06/12/2012 15:46:16

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Some days you are the dog,
some days you are the tree.

Goodbye tension, hello Pension!

G7ACU

06/12/2012 at 9:07pm
Location: West Mids
Outfit: Swift Ace Statesman & X-Trail 2.0

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Quote: Originally posted by Bridgelayer on 06/12/2012
... There is no Geographical Address for the company on their website and that is a Legal Requirement for On-line Trading.

Can you elaborate on this? There's two full addresses on the website
on their About Us page. This isn't meant as a defence of the firm in question, simply intrigued at your comment.

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Paul

Every day's a school day!

Bridgelayer

07/12/2012 at 2:35pm
Location: West Yorks
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Sorry all - I missed those - badly - must read full website details.
The London address is a regd office only and the Sussex address is an order pickers despatch centre.

Para 6c refers to "Reasonable time."

http://www.legislation.gov.uk/uksi/2008/1277/schedule/1/made

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Some days you are the dog,
some days you are the tree.

Goodbye tension, hello Pension!

ragdoll

12/1/2013 at 3:40pm
Location: flintshire
Outfit: Lunar ariva

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Hi everyone well the cover that arrived 46 days late is at last on the caravan and its ok at least its green.

Hope you all get sorted.

Chris

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Chris

firwood

22/1/2013 at 2:49pm
Location: Bolton England.
Outfit: None Entered

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Hi all, I bought one off Ebay, arrived within 3 days and all good, sometimes you wonder whats going on as som of these online accessory shops in what ever trade it is dont actually stock any items, the are 'an in between' company who take your mony then purchase from a supplier ready to b shipped to you.

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Thanks,

Richard.

Webmaster

26/1/2013 at 3:43pm
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Please see existing thread

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