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Subject Topic: Outdoor World Direct Post Reply Post New Topic
PersonBasichendo
02/3/2013 at 9:18am
 Location: Essex & Suffolk border
 Outfit: Holtkamper Aero & Karsten 300 View Basichendo's Profile View Profile   Reply to Basichendo Reply   Quote Basichendo Quote  
Joined: 10/11/2012

Platinum Member
Platinum Member

Forum Posts:   714
Tent Reviews:   5
Site Reviews Total: 13
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 1  
Site Reviews 2020: 0  
Site Reviews 2019: 2  
Site Reviews 2018: 1  
Site Nights 2024: 0
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Site Nights 2021: 7
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Site Nights 2019: 5
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Just thought I'd recommend the above after the greatest customer service I have ever come across.

Ordered double Outwell Posadas Campbed. Arrived slightly damaged, informed them and they responded immediately. They asked for a photo which I supplied and they dispatched a new one, next day delivery.

I think they claimed off Outwell as I now have two!

I've only ever come across this once before, as I'm always quick to moan about companies that have poor service I thought I'd highlight one that is genuinely superb.

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Hendo
****************************
Holtkamper Cocoon Aero
Karsten 300 + CA, RA


Personmcguire6078
02/3/2013 at 11:00am
 Location: London
 Outfit: Kampa Frinton 4 Classic Nevada M View mcguire6078's Profile View Profile   Reply to mcguire6078 Reply   Quote mcguire6078 Quote  
Joined: 24/6/2009

Diamond Member
Diamond Member

Forum Posts:   2637
Tent Reviews:   3
Site Reviews Total: 2
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
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The returning of items kind of depends on who the retailer can claim off. I'm guessing in this instance it maybe the courier. They probably have a good relationship with the carrier and easy refund policy/insurance with them. Just need to provide evidence (your photograph) and costs.

The bonus is that you are pleased with the transaction and the retailer will be fully refunded.


PersonRTS5
02/3/2013 at 4:16pm
 Location: North Wiltshire
 Outfit: Elddis & 3 tents View RTS5's Profile View Profile   Reply to RTS5 Reply   Quote RTS5 Quote  
Joined: 25/8/2010

Diamond Member
Diamond Member

Forum Posts:   3410
Tent Reviews:   4
Site Reviews Total: 15
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
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You are right it is always nice to hear about good customer service.


Personraf48
02/3/2013 at 6:45pm
 Location: E Yorkshire
 Outfit: None Entered View raf48's Profile View Profile   Reply to raf48 Reply   Quote raf48 Quote  
Joined: 13/5/2008

Diamond Member
Diamond Member

Forum Posts:   2955
Tent Reviews:   9
Site Reviews Total: 4
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
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I've had great service from them as well


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Canvas tent, paraffin light, petrol stove. Heaven
I'd rather be kayaking.
Spent up, not pent up, just had my new tent up.


Personpurplebean
02/3/2013 at 10:41pm
 Location: West Yorkshire
 Outfit: Karsten 350 CA FW RA :) View purplebean's Profile View Profile   Reply to purplebean Reply   Quote purplebean Quote  
Joined: 23/3/2009

Diamond Member
Diamond Member

Forum Posts:   2771
Tent Reviews:   3
Site Reviews Total: 19
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
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They are my local camping shop and they are just as good in store


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Personarsenaldes
03/3/2013 at 11:57am
 Location: Aston Clinton
 Outfit: Kampa Holkham + Outwell Yukon River* View arsenaldes's Profile View Profile   Reply to arsenaldes Reply   Quote arsenaldes Quote  
Joined: 13/6/2010

Diamond Member
Diamond Member

Forum Posts:   5090
Tent Reviews:   12
Site Reviews Total: 4
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
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Always found they give a good service

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Experience enables you to recognize a mistake when you make it again.
Everything has been said before, but since nobody ever listens we have to keep going back and saying it all over again and again and again


Persondaveslisa
03/3/2013 at 7:07pm
 Location: None Entered
 Outfit: Too many! View daveslisa's Profile View Profile   Reply to daveslisa Reply   Quote daveslisa Quote  
Joined: 15/4/2011

Platinum Member
Platinum Member

Forum Posts:   1142
Tent Reviews:   6
Site Reviews Total: 3
Site Reviews 2024: 0  
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Site Reviews 2022: 0  
Site Reviews 2021: 0  
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Site Reviews 2018: 0  
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We got our main tent from them....fantastic service from start to finish.....tent was a bargain too!

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I am who I am


PersonDr Morbius
01/8/2019 at 1:41pm
 Location: None Entered
 Outfit: None Entered View Dr Morbius's Profile View Profile   Reply to Dr Morbius Reply   Quote Dr Morbius Quote  
Joined: 01/8/2019

Standard Member
Standard Member

Forum Posts:   1
Site Reviews Total: 0
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
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Very rarely do you come across absolutely first-class customer service, but this has been an exemplary experience. We bought a rather expensive tent outfit last year. Got to Cornwall and used the tent for the second time this year and had major issues with it collapsing in the wind. I'd dropped my wife and 3 kids in Cornwall for a 4 week camping holiday, so this wasn't ideal.
After my wife contacted them they arranged a new tent to be shipped down and the faulty one collected, they were absolutely brilliant on the phone to her helping diagnose the issues and sort out a replacement. They have quite literally turned the family holiday around from being a disaster and almost having to come home, to being sorted in a few days. Outstanding!
Seriously this level of customer care, thoughtfulness, and quick no hassle resolution is so rare nowadays it's worthy of commendation.
Superb, and very highly recommended.


PersonBob61
01/8/2019 at 11:42pm
 Location: 
 Outfit:  View Bob61's Profile View Profile   Reply to Bob61 Reply   Quote Bob61 Quote  
Joined: 23/8/2009

Diamond Member
Diamond Member

Forum Posts:   10276
Tent Reviews:   4
Site Reviews Total: 28
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 2  
Site Reviews 2018: 2  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 4
Site Nights 2018: 3
The best customer service you can get is from a company that checks items for damage before dispatching them and packs them sufficiently so they don't get damaged in transit.

It is all very well a company putting something right afterwards but you have still had the annoyance and stress of receiving damaged goods and the trouble of having to complain about it or return it.

This happens far too often these days when it seems the only quality controller is the customer!


PersonJayc1976
via mobile 02/8/2019 at 12:15am
 Location: None Entered
 Outfit: None Entered View Jayc1976's Profile View Profile   Reply to Jayc1976 Reply   Quote Jayc1976 Quote  
Joined: 08/8/2018

Standard Member
Standard Member

Forum Posts:   43
Site Reviews Total: 1
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 1  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
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Site Nights 2018: 1
Just bought a new tent from them and received it today. One item from the bundle was out of stock but they have ensured me it will arrive by the middle of next week.

I bought a vango rivendale 800xl which was the same price as many other tent suppliers which was around the £950 to £1000 mark however the bundle I got saved me over £300.

I got the tent,footprint and porch way ground sheet,carpet,sky shield,sky liners,vango sunbeam light system 6m and a pack of 20 sky track hooks for a great price of £995 so basically got the above accessories free.

You could also get the extended porch way included with the above bundle for around £1200.

Considering other places wanted £1100 for the tent,footprint and carpet I think I got a decent deal from them.



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