|
 Topic: Outdoor World Direct
|
  |
02/3/2013 at 9:18am
Location: Essex & Suffolk border
Outfit: Holtkamper Aero & Karsten 300
View Profile
Reply
Quote
|
Joined: 10/11/2012 Platinum Member 
Forum Posts: 714
Tent Reviews: 5
| Site Reviews Total: | 13 |
|
| Site Reviews 2025: | 0 |
| Site Reviews 2024: | 0 |
| Site Reviews 2023: | 0 |
| Site Reviews 2022: | 0 |
| Site Reviews 2021: | 1 |
| Site Reviews 2020: | 0 |
| Site Reviews 2019: | 2 |
|
| Site Nights 2025: | 0 |
| Site Nights 2024: | 0 |
| Site Nights 2023: | 0 |
| Site Nights 2022: | 0 |
| Site Nights 2021: | 7 |
| Site Nights 2020: | 0 |
| Site Nights 2019: | 5 |
|
Just thought I'd recommend the above after the greatest customer service I have ever come across.
Ordered double Outwell Posadas Campbed. Arrived slightly damaged, informed them and they responded immediately. They asked for a photo which I supplied and they dispatched a new one, next day delivery.
I think they claimed off Outwell as I now have two!
I've only ever come across this once before, as I'm always quick to moan about companies that have poor service I thought I'd highlight one that is genuinely superb.
-------------
Hendo
****************************
Holtkamper Cocoon Aero
Karsten 300 + CA, RA
|
02/3/2013 at 11:00am
Location: London
Outfit: Kampa Frinton 4 Classic Nevada M
View Profile
Reply
Quote
|
Joined: 24/6/2009 Diamond Member 
Forum Posts: 2637
Tent Reviews: 3
| Site Reviews Total: | 2 |
|
| Site Reviews 2025: | 0 |
| Site Reviews 2024: | 0 |
| Site Reviews 2023: | 0 |
| Site Reviews 2022: | 0 |
| Site Reviews 2021: | 0 |
| Site Reviews 2020: | 0 |
| Site Reviews 2019: | 0 |
|
| Site Nights 2025: | 0 |
| Site Nights 2024: | 0 |
| Site Nights 2023: | 0 |
| Site Nights 2022: | 0 |
| Site Nights 2021: | 0 |
| Site Nights 2020: | 0 |
| Site Nights 2019: | 0 |
|
The returning of items kind of depends on who the retailer can claim off. I'm guessing in this instance it maybe the courier. They probably have a good relationship with the carrier and easy refund policy/insurance with them. Just need to provide evidence (your photograph) and costs.
The bonus is that you are pleased with the transaction and the retailer will be fully refunded.
|
02/3/2013 at 6:45pm
Location: E Yorkshire
Outfit: None Entered
View Profile
Reply
Quote
|
Joined: 13/5/2008 Diamond Member
Forum Posts: 2955
Tent Reviews: 9
| Site Reviews Total: | 4 |
|
| Site Reviews 2025: | 0 |
| Site Reviews 2024: | 0 |
| Site Reviews 2023: | 0 |
| Site Reviews 2022: | 0 |
| Site Reviews 2021: | 0 |
| Site Reviews 2020: | 0 |
| Site Reviews 2019: | 0 |
|
| Site Nights 2025: | 0 |
| Site Nights 2024: | 0 |
| Site Nights 2023: | 0 |
| Site Nights 2022: | 0 |
| Site Nights 2021: | 0 |
| Site Nights 2020: | 0 |
| Site Nights 2019: | 0 |
|
I've had great service from them as well
-------------
Canvas tent, paraffin light, petrol stove. Heaven
I'd rather be kayaking.
Spent up, not pent up, just had my new tent up.
|
03/3/2013 at 11:57am
Location: Aston Clinton
Outfit: Kampa Holkham + Outwell Yukon River*
View Profile
Reply
Quote
|
Joined: 13/6/2010 Diamond Member
Forum Posts: 5090
Tent Reviews: 12
| Site Reviews Total: | 4 |
|
| Site Reviews 2025: | 0 |
| Site Reviews 2024: | 0 |
| Site Reviews 2023: | 0 |
| Site Reviews 2022: | 0 |
| Site Reviews 2021: | 0 |
| Site Reviews 2020: | 0 |
| Site Reviews 2019: | 0 |
|
| Site Nights 2025: | 0 |
| Site Nights 2024: | 0 |
| Site Nights 2023: | 0 |
| Site Nights 2022: | 0 |
| Site Nights 2021: | 0 |
| Site Nights 2020: | 0 |
| Site Nights 2019: | 0 |
|
Always found they give a good service
-------------
Experience enables you to recognize a mistake when you make it again.
Everything has been said before, but since nobody ever listens we have to keep going back and saying it all over again and again and again
|
03/3/2013 at 7:07pm
Location: None Entered
Outfit: Too many!
View Profile
Reply
Quote
|
Joined: 15/4/2011 Platinum Member
Forum Posts: 1142
Tent Reviews: 6
| Site Reviews Total: | 3 |
|
| Site Reviews 2025: | 0 |
| Site Reviews 2024: | 0 |
| Site Reviews 2023: | 0 |
| Site Reviews 2022: | 0 |
| Site Reviews 2021: | 0 |
| Site Reviews 2020: | 0 |
| Site Reviews 2019: | 0 |
|
| Site Nights 2025: | 0 |
| Site Nights 2024: | 0 |
| Site Nights 2023: | 0 |
| Site Nights 2022: | 0 |
| Site Nights 2021: | 0 |
| Site Nights 2020: | 0 |
| Site Nights 2019: | 0 |
|
We got our main tent from them....fantastic service from start to finish.....tent was a bargain too!
-------------
I am who I am
|
01/8/2019 at 11:42pm
Location:
Outfit:
View Profile
Reply
Quote
|
Joined: 23/8/2009 Diamond Member
Forum Posts: 10275
Tent Reviews: 4
| Site Reviews Total: | 28 |
|
| Site Reviews 2025: | 0 |
| Site Reviews 2024: | 0 |
| Site Reviews 2023: | 0 |
| Site Reviews 2022: | 0 |
| Site Reviews 2021: | 0 |
| Site Reviews 2020: | 0 |
| Site Reviews 2019: | 2 |
|
| Site Nights 2025: | 0 |
| Site Nights 2024: | 0 |
| Site Nights 2023: | 0 |
| Site Nights 2022: | 0 |
| Site Nights 2021: | 0 |
| Site Nights 2020: | 0 |
| Site Nights 2019: | 4 |
|
The best customer service you can get is from a company that checks items for damage before dispatching them and packs them sufficiently so they don't get damaged in transit.
It is all very well a company putting something right afterwards but you have still had the annoyance and stress of receiving damaged goods and the trouble of having to complain about it or return it.
This happens far too often these days when it seems the only quality controller is the customer!
|
|
via mobile 02/8/2019 at 12:15am
