Joined: 25/6/2008 Standard Member
Forum Posts: 2
Tent Reviews: 1
| Site Reviews Total: | 38 |
|
| Site Reviews 2024: | 8  |
| Site Reviews 2023: | 7 |
| Site Reviews 2022: | 2 |
| Site Reviews 2021: | 1 |
| Site Reviews 2020: | 1 |
| Site Reviews 2019: | 3 |
| Site Reviews 2018: | 0  |
|
| Site Nights 2024: | 26 |
| Site Nights 2023: | 18 |
| Site Nights 2022: | 3 |
| Site Nights 2021: | 1 |
| Site Nights 2020: | 6 |
| Site Nights 2019: | 13 |
| Site Nights 2018: | 0 |
|
just a comment about our experience shopping online with this company.
We ordered a Kampa kitchen unit online last Sunday night. Next day delivery was promised - so we expected delivery on Tuesday - allowing for the order to be processed on Monday.
On Monday we got an email saying they were out of stock and would send out asap. I replied saying unit needed by Friday as going away at the weekend.
Got an email Tuesday saying it had been despatched and would arrive by Interlink courier on Wednesday.
On Wednesday Interlink turned up after 5pm with one parcel- a flask we had also ordered. The second parcel was not on board, driver hoped it would turn up next day.
It didn't.
I rang on Thursday Interlink asked OMS to raise a parcel search. I rang OMS. They failed to ring me back with a message as promised.
On Friday I rang OMS. They rang Interlink; can't find the parcel. OMS said they would send another with guaranteed next day delivery by noon from City Link.
Saturday 11.40 - nothing arrived. I rang OMS. They rang City Link; driver had locked himself out of the van but the parcel would definitely be with us later.
Now Sat 4.15pm. No parcel. All offices closed for BH weekend and we are going camping without £80 worth of kit that we paid for a week ago.
A very unsatisfactory customer experience.
|
Topic: Outdoor Megastore (OMS)
