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Topic: Aerobed :(

debs398

22/7/2013 at 9:08pm
Location: Nottingham
Outfit: Eldiss Affinity 482

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Well we were so pleased with our aerobed, comfiest thing we have ever slept on, have been singing its praises and were so happy........BUT

Just over a year old and one side leaks, we can't find the leak, can't hear any air coming out of anywhere but it doesn't just go soft, it goes completely flat when you sleep on it.

A lot of money for a years use....... Brilliant for my back and a great nights sleep but we can't afford to get another and risk same thing happening.

I did email aerobed and got no reply ...... :(

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Debs

Gareth29

22/7/2013 at 9:39pm
Location: Lincolnshire
Outfit: 5 m zig bell force 10 trigano ridge

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Ours went down the first week we used it and couldn't locate the hole with soapy water ect. Wouldnt buy another in a million years! Aerobed didn't want to help either and informed me they sold replacement valves and I should try one of these as soon as they're back in stock! Was reported to trading standards for disgusting service and practices. I'm sure like all companies they have mostly good sales though.

geoffprinter

22/7/2013 at 10:58pm
Location: Kent
Outfit: 5m Bell Tent & Olpro Pop Tent.

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Debs that's weird you cant find the leak. We had a leak in our air bed only found it when I got a couple of people to lie on it. Perhaps if you know someone with a large paddling pool you could put it in that and see if you can see any bubbles. I know that sounds daft but if you saw the size of my grand daughters paddling pool you would see its not as stupid as it sounds. No wonder there was a hosepipe ban last year, some of these so called paddling pools are enormous.

duffs54

23/7/2013 at 2:30pm
Location: Cambs
Outfit: Ford Duetto Autosleeper

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Debs, we got one last month, first camping trip and like you say, best nights sleep ever we haave ours on top of a double outwell posadas, but one side lost small amounts of air every couple of days, not a lot but enough to have to pump up.

But the height of the two together is fab, just like being at home.

hope you get it sorted

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Duffs54

debs398

23/7/2013 at 4:27pm
Location: Nottingham
Outfit: Eldiss Affinity 482

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I have blown it up again and left it for 24 hrs and its not gone down but as soon as someone sleeps on it, it's completely flat.... Pulling my hair out! I am still taking it for me to sleep on the side of it that's ok but taking a separate air bed for hubby

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Debs

SA2009

24/7/2013 at 8:40pm
Location: None Entered
Outfit: Outwell Biscayne 600 &Vango Icarus 500

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What a shame and how frustrating, I got a really quick response when I emailed them after we had the same issue, they exchanged it no problem, did you purchase direct? Just had a look at the email we got from them and its from a customer service advisor with a Coleman email address didn't even know it was the same Company! Good luck.

mwhitcher

24/7/2013 at 9:10pm
Location: Romsey Hampshire
Outfit: Karsten 350 300 ESVO bedouin340

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Hi we have had 3 aerobeds now a active double 3yrs old still going strong.. And we decided to get a active double dual zone had the first one 10months end of summer 2 weeks and used again early Easter then woosshh .... One side flat.. Brought through Argos so returned for money back then brought same again through amazon same happened so money back and replaced with thermorest mondoking which seems really great this I can recommend! Both failures was at the middle seam between the two compartments which can not be repaired I also notice that they are no longer for sell ? Mmm?

debs398

24/7/2013 at 9:25pm
Location: Nottingham
Outfit: Eldiss Affinity 482

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Quote: Originally posted by mwhitcher on 24/7/2013
Hi we have had 3 aerobeds now a active double 3yrs old still going strong.. And we decided to get a active double dual zone had the first one 10months end of summer 2 weeks and used again early Easter then woosshh .... One side flat.. Brought through Argos so returned for money back then brought same again through amazon same happened so money back and replaced with thermorest mondoking which seems really great this I can recommend! Both failures was at the middle seam between the two compartments which can not be repaired I also notice that they are no longer for sell ? Mmm?

That's interesting as that's the one we have, I purchased direct from aerobed but like I say I have emailed them but got no response. That'll teach me to purchase direct

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Debs

EasyLu

24/7/2013 at 10:08pm
Location: None Entered
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We have the same bed. Ours split on the seam. I used a cloth and wiped all the seams with water that had fairy liquid in it. I identified the leak as small soapy bubbles appeared where the split was. I ordered a patch and glue from aerobed direct and the repair is holding up so far. Although we take a cheap spare double airbed with us each time we go just in case! I hope that helps.

SA2009

25/7/2013 at 8:37am
Location: None Entered
Outfit: Outwell Biscayne 600 &Vango Icarus 500

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Could be really cheeky and email you direct the email address of the person who dealt with my exchange?

debs398

25/7/2013 at 9:41am
Location: Nottingham
Outfit: Eldiss Affinity 482

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Thanks EasyLu - will try again tonight, if not will take SA2009 up on their offer please!

Email is debs398 at Hotmail dot com

Thank you so much

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Debs

SA2009

26/7/2013 at 7:59pm
Location: None Entered
Outfit: Outwell Biscayne 600 &Vango Icarus 500

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Hi just sent you email sorry for the delay!

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