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Subject Topic: Just a bit Angry ! Post Reply Post New Topic
PersonParody
23/2/2014 at 10:04am
 Location: Cambrigde
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We'll yesterday we made a 200mile round trip to the nec .. We brought many thing one of them was a Gilbert brook utility tent .. Got it home and put it up and went to open then door but couldn't because the zip was broken in 2 places

I have left a message at pj camping shop but I was 20min too late so will be giving them another call today to explain and hopefully will be sent a replacement



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Personmichell8
23/2/2014 at 10:35am
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I've sorted zips that have gone like that. Carefully
paint a bit of silicone lubricant or furniture polish on
the teeth & a bit of gentle persuasion usually does the
trick. Might be worth a try first before sending it back,
if they start arguing about postage costs etc.


PersonTynxuk
23/2/2014 at 12:16pm
 Location: Sunny Suffolk (West)
 Outfit: inflatable dome Palamos6 frame tent View Tynxuk's Profile View Profile   Reply to Tynxuk Reply   Quote Tynxuk Quote  
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I would gently try and zip/unzip when unpitched as it may be the tension of the erect tent making it hard to rectify.


Personpurplebean
23/2/2014 at 12:21pm
 Location: West Yorkshire
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I have found that when zips are like that even if you get them moving they are always a pain. Personally I would want a replacement


PersonParody
23/2/2014 at 12:50pm
 Location: Cambrigde
 Outfit: 2017 Freedom Sunseeker View Parody's Profile View Profile   Reply to Parody Reply   Quote Parody Quote  
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We'll I have spoken to the lady at the shop about this and I have asked for a replacement. In my opinion I have payed for a product what should be fully working and fit for purpose I would try and fit the zip but as it is under the 14 or 28 day return policy,I'll be sending it back because if I mange to fix it and then it brakes after the return policy ends I'll be stuck with it and then they could turn round and say It the way It was fixed ..


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PersonDonnod123
23/2/2014 at 1:10pm
 Location: Kent
 Outfit: Evolva Cobb BBQ Tilley Titan View Donnod123's Profile View Profile   Reply to Donnod123 Reply   Quote Donnod123 Quote  
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Must admit I would always go for a replacement if an item is still in its guarantee period. It's just the p+p issue, do they have to pay for that or you?

-------------
Thank you Donnod123
------------
Coleman Evolva (might have more than one shhhh)
And now a VW T25 high top.
Tilley Titan
Tilley Trio
Cobb BBQ


PersonParody
23/2/2014 at 1:15pm
 Location: Cambrigde
 Outfit: 2017 Freedom Sunseeker View Parody's Profile View Profile   Reply to Parody Reply   Quote Parody Quote  
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We'll on there website it says

"Any return carriage charges will be at the customers cost in the first instance. On inspection, should a product be found to be faulty, then the return carriage costs will be reimbursed."

So not to bad... I'll be phoning them again tomorrow as the lady I spoken to twice said it been taken care of so I'll leave it for today ( only if I know what that ment


PersonParody
24/2/2014 at 3:14pm
 Location: Cambrigde
 Outfit: 2017 Freedom Sunseeker View Parody's Profile View Profile   Reply to Parody Reply   Quote Parody Quote  
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Well all good new so far I called them today to see how the replacement coming on I got told I can keep the one with a faulty zip and they will send out a new one next week :) happy days


Personmichell8
24/2/2014 at 4:05pm
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Hey ho, refer back to post 2 for zip repair & you'll have 2 tents.


PersonParody
24/2/2014 at 4:14pm
 Location: Cambrigde
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As soon as I finish work that what I'll be doing :)


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PersonRTS5
24/2/2014 at 7:02pm
 Location: North Wiltshire
 Outfit: Elddis & 3 tents View RTS5's Profile View Profile   Reply to RTS5 Reply   Quote RTS5 Quote  
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Nice one


PersonFrazzle-
26/2/2014 at 12:21pm
 Location: Hampshire
 Outfit: Outwell Montana 6P tent View Frazzle-'s Profile View Profile   Reply to Frazzle- Reply   Quote Frazzle- Quote  
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Sorry for the strange question... but..

Is a utility tent a toilet tent by a posher name?

Just wondered what you had bought and what it is used for. Do I /we need one of these?


PersonParody
26/2/2014 at 12:30pm
 Location: Cambrigde
 Outfit: 2017 Freedom Sunseeker View Parody's Profile View Profile   Reply to Parody Reply   Quote Parody Quote  
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Quote: Originally posted by Frazzle- on 26/2/2014
Sorry for the strange question... but..

Is a utility tent a toilet tent by a posher name?

Just wondered what you had bought and what it is used for. Do I /we need one of these?



Will it called a Gelert brook utility tent but you can use it as a toilet tent or even a shower tent . We brought ours as a kitchen tent so we can cook in there . There are zipped vent on the side what we open when cooking and the door is open . When we brought it I asked the seller if it would be alright to cook in and he could find any reason not to . We only brought this as it bigger than the one we had so we can keep the fridge in there now :)


PersonParody
26/2/2014 at 6:48pm
 Location: Cambrigde
 Outfit: 2017 Freedom Sunseeker View Parody's Profile View Profile   Reply to Parody Reply   Quote Parody Quote  
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[/IMG]


Personsean o broin
26/2/2014 at 10:01pm
 Location: Kilkenny Ireland
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Thank god for that.


PersonFrazzle-
27/2/2014 at 5:18pm
 Location: Hampshire
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Thank you Parody for the help. We have a porch/extension on our tent and usually cook here with the whole side up.

I have found something on here for camping that we do not need (and I don't even wish one!!!)



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