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23/5/2014 at 11:19am
Location: Shropshire
Outfit: Vango Mira 500 & Abi Sunstar
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Joined: 15/5/2014 Standard Member
Forum Posts: 43
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Well I read the reviews, on here and elsewhere, but thought as they were all older I would give the company a chance, they had what I wanted in stock (or so the website said) but in actual fact it was out of stock, I only found this out by calling them to check as it hadn't arrived on the date promised.
The customer service I recieved was hopeless, the item had been placed on back order, but they couldn't say how long it would take to fulfil the order, nor did they offer any explanation why the website was showing stock of items which are out of stock. They also couldn't understand why I would want notifying of the status of the order, the lady said I should just wait it out and see when it turns up.
Not good enough I'm afraid, I will not be spending my money here again, and I would strongly advise anyone who may be thing about giving them a chance to reconsider.
Companies should realise that the customer makes the business work, I got the feeling they felt like they were doing me a favour by selling me the item.
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