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25/7/2014 at 6:51pm
Location: High Wycombe
Outfit: Outwell Nevada M + Extension
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Hi
Does it say anywhere in your instructions that you should change that part at a specific time ie every year etc etc. If not then I would query as to why not. Even though the warranty has (probably) expired you are within your rights to expect an item to last a certain length of time and this is often longer than than the warranty period this is an extension to your statutory rights and for some items is up to 6 years. I had a washing machine replaced after 2.5 years (1 year warranty)as the concrete block that keeps the drum stable exploded literally and damaged the rest of the machine. This was done purely as you wouldnt have expected this to happen. I would go back to the retailer on the ground you would rightly expect it to last longer, the manual didnt say it was replaceable and mention trading standard etc dont be fobbed off with wear and tear etc etc
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26/7/2014 at 12:21am
Location: Kent
Outfit: Outwell Cleveland 6P
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I have no
experience of the stove you are discussing however I was not overly impressed
by the staff at John Cross when I visited. They had no interest in asking if I
needed assistance at all and acted like I was an inconvenience when asking a few
questions about one product. We did end up spending close to £500 on numerous pieces
of equipment in the end, mainly as we had a trip planned the following weekend
and they had everything we needed.
I will not
be returning however, despite it being relatively close to me and reasonably
priced.
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29/7/2014 at 9:08pm
Location: Hornchurch Essex
Outfit: Vangor Astoria 800
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Well, for those of you interested. I contacted Coleman and the new generator should be arriving tomorrow. Free of charge.
Coleman=Excellent customer service
Johns Cross=J Arthur customer service.
So a good outcome in the end.
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You don't ask, you don't get!!
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Topic: Johns Cross
