Joined: 26/6/2007 Silver Member 
Forum Posts: 140
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Yep, I've experienced both bad and good at GO. I had some walking boots fail at the toe when the sole came away (not what you want when you pay for the security of a well made boot to keep your tootsies safe up a mountain).
The first store assistant blamed me, saying that they can't verify that they hadn't been misused and have been used past the point of their normal usage - as in I'd used them inappropriately. Wasn't budging an adamant that no refund or exchange was happening.
So, I went to a second assistant, who didn't blink and exchanged them straight away with an apology and discussion about which brands he gets the highest number of returns from. Solomon, although not so popular have the fewest returns proportionally apparently.
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Paul, Amy(13) and Poppy (9)
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Topic: Go outdoors
