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Subject Topic: Faulty Sunncamp porch awning Post Reply Post New Topic
03/12/2015 at 10:02pm
 Location: Nottingham
 Outfit: Swift Rapide
View swifty99's Profile View Profile   Reply to swifty99 Reply   Quote swifty99 Quote  
Joined: 03/12/2015

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Just wanted to ask if anyone else had been frustrated by faulty kit from this company? We just bought a porch awning and the brackets that extend the poles are poorly made - they break when we try to close them. Sunncamp started off well enough by sending a replacement, and then four more when that one broke. Then finally we had a call from a rude man telling us that surely they must work. So now we have a useless awning and a set of broken brackets. Next stop, citizen's advice bureau.

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swifty


06/12/2015 at 12:09am
 Location: Teesside
 Outfit: Lunar Clubman SI H
View david8858's Profile View Profile   Reply to david8858 Reply   Quote david8858 Quote  
Joined: 01/2/2013

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We were very happy with our Sunncamp porch awning (a Vision XL) still have it but don't use it since we got the Air Awning.

We never had any trouble with it and whilst it wasn't the best quality you only get what you pay for and it wasn't expensive so no complaints here.

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Best Regards

David


06/12/2015 at 9:13am
 Location: Hertfordshire
 Outfit: Anything I like !!!
View Cross Camping's Profile View Profile   Reply to Cross Camping Reply   Quote Cross Camping Quote  
Joined: 20/6/2007

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The first thing you need to do is contact the shop you bought it from. Sunncamp themselves have no contract with you, it is the retailers that you have to contact.
Also just so I can advise you correctly, when did you purchase the awning.
Cheers


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Gary Cross - The masked camping guru.



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