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 Topic: vango poor quality and customer service
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18/3/2016 at 10:14am
Location: Gods Own Country
Outfit: vango Nadina
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Go back to the seller its their responsibility to sort it not vango
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18/3/2016 at 11:18am
Location: north wales
Outfit: Sprite Quattro FB
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That's the risk with second hand items. You save money but if there is a problem then you have to fight your case with the vendor. Its actually the same with new items but manufacturers might have more sympathy.
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18/3/2016 at 11:39am
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Provided supplier is a commercial retailer not a private seller, recent new consumer law entitles buyer to full refund within 30days for faulty goods. this equally applies to secondhand, I think.
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18/3/2016 at 12:27pm
Location: West Midlands
Outfit: Various tents
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Supplier, according to the OP, was Nearly New Tents.
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18/3/2016 at 12:51pm
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As above they are a Vango Outlet based in Glasgow.
Have to say have bought a good few items from them over the years and always been delighted with the products I received.
Obviously not so for the OP..
They have a shop on Ebay, some tents etc have only been used for photo shots usually indoors and repackaged and put up for auction on Ebay.
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It is a wise man who has something to say.
It is a fool who has to say something.
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19/3/2016 at 11:56am
Location: Yorkshire
Outfit: None Entered
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Did you pay via Paypal? If so, start a Paypal claim without further delay if the item is faulty.
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19/3/2016 at 3:41pm
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swift 610..I agree you should not be getting the hassle you appear to be getting.
I also agree with others comments regarding Paypal refund..if item not as described you should have no problem getting the refund..
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It is a wise man who has something to say.
It is a fool who has to say something.
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