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Subject Topic: vango poor quality and customer service Post Reply Post New Topic
Personswift 610
18/3/2016 at 9:58am
 Location: france
 Outfit: vango attar 380 air beam View swift 610's Profile View Profile   Reply to swift 610 Reply   Quote swift 610 Quote  
Joined: 17/3/2016

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A Warning to anyone thinking of buying vango products
, we recently purchased a vango attar 380 air beam from nearly new tents on ebay part of amg group and vanco , on reciving the awning with no instructions we inflated it but it just kept falling over
the velcro on the beams was not sticking , also all the plastic windows were brittal and wrinkled , you cant see out of them , we were offered 35 pounds refund we have had the awning now for 3 weeks and they have not done a think to resolve the problem, we have now bought a new awning , and are out of pocket hundreds of pounds , we send emails daily but get no where with them    so beware Vanco Producs


Personandy monty
18/3/2016 at 10:14am
 Location: Gods Own Country
 Outfit: vango Nadina View andy monty's Profile View Profile   Reply to andy monty Reply   Quote andy monty Quote  
Joined: 07/3/2015

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Go back to the seller its their responsibility to sort it not vango


Personbrianconwy
18/3/2016 at 11:18am
 Location: north wales
 Outfit: Sprite Quattro FB View brianconwy's Profile View Profile   Reply to brianconwy Reply   Quote brianconwy Quote  
Joined: 25/9/2005

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That's the risk with second hand items. You save money but if there is a problem then you have to fight your case with the vendor. Its actually the same with new items but manufacturers might have more sympathy.


PersonOpensauce
18/3/2016 at 11:39am
 Location: 
 Outfit:  View Opensauce's Profile View Profile   Reply to Opensauce Reply   Quote Opensauce Quote  
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Provided supplier is a commercial retailer not a private seller, recent new consumer law entitles buyer to full refund within 30days for faulty goods. this equally applies to secondhand, I think.


PersonHacksaw Bob
18/3/2016 at 12:27pm
 Location: West Midlands
 Outfit: Various tents View Hacksaw Bob's Profile View Profile   Reply to Hacksaw Bob Reply   Quote Hacksaw Bob Quote  
Joined: 26/7/2009

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Supplier, according to the OP, was Nearly New Tents.


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VangoMan02
18/3/2016 at 12:51pm
 Location: 
 Outfit:  View VangoMan02's Profile View Profile   Reply to VangoMan02 Reply   Quote VangoMan02 Quote  
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As above they are a Vango Outlet based in Glasgow.

Have to say have bought a good few items from them over the years and always been delighted with the products I received.
Obviously not so for the OP..

They have a shop on Ebay, some tents etc have only been used for photo shots usually indoors and repackaged and put up for auction on Ebay.

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It is a wise man who has something to say.
It is a fool who has to say something.


Personswift 610
18/3/2016 at 2:42pm
 Location: france
 Outfit: vango attar 380 air beam View swift 610's Profile View Profile   Reply to swift 610 Reply   Quote swift 610 Quote  
Joined: 17/3/2016

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the awning was bought new not second hand the name of the ebay seller is nearly new tents , we found out nearly new tents is amg group linked to vanco they just blame each other , we put in an ebay claim, they said they would take it back but just keep stalling , we have since then found out from other buyers, when they get the item back they find no fault with it , and refuse a refund so you then have to pay for the faulty awning back   , this should no go on its 2016 and 600 pounds is a lot of money to us     it was our yearly holiday to spain with the awning for the kids grrrr ,        a case has now been opened with trading standards , to stop other people getting burn


PersonMucker1884
18/3/2016 at 4:20pm
 Location: Derby.
 Outfit: Karsten 350+Awnings View Mucker1884's Profile View Profile   Reply to Mucker1884 Reply   Quote Mucker1884 Quote  
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Bloody Vango eh?

Heroes... to villains in just over a week!


Sometimes, this 'ere internet is more trouble than it's worth!!



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Campervan:
Give us chance!

Tent:
July 2012-Dec 2024: 456 nights.


Personlidds0
19/3/2016 at 11:56am
 Location: Yorkshire
 Outfit: None Entered View lidds0's Profile View Profile   Reply to lidds0 Reply   Quote lidds0 Quote  
Joined: 24/8/2009

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Did you pay via Paypal? If so, start a Paypal claim without further delay if the item is faulty.


Personhomebird2003
19/3/2016 at 12:36pm
 Location: Southampton
 Outfit: Elddis Magnum 505 Conway Countryman View homebird2003's Profile View Profile   Reply to homebird2003 Reply   Quote homebird2003 Quote  
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I was disappointed with Vango customer service when I contacted them about their description of a tent which I thought was misleading. They terminated our conversation with "I can't help you any further". The retailer didn't want to know either, they just said I got the tent cheap so why didn't I ebay it.

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Homebird


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VangoMan02
19/3/2016 at 3:41pm
 Location: 
 Outfit:  View VangoMan02's Profile View Profile   Reply to VangoMan02 Reply   Quote VangoMan02 Quote  
Joined: 18/5/2007

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swift 610..I agree you should not be getting the hassle you appear to be getting.
I also agree with others comments regarding Paypal refund..if item not as described you should have no problem getting the refund..

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It is a wise man who has something to say.
It is a fool who has to say something.


PersonIbilboI
19/3/2016 at 8:57pm
 Location: None Entered
 Outfit: Freedom View IbilboI's Profile View Profile   Reply to IbilboI Reply   Quote IbilboI Quote  
Joined: 29/11/2012

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Best way to progress is to publically embarrass them. The BIGGEST reason companies abuse consumer rights is because people are scared to go to small claims courts.
Rules changed as of 1/10/15, doesn't matter if new or 2nd handhttp://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange



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