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Subject Topic: Isabella awning Post Reply Post New Topic
Personsbrown97
09/3/2017 at 8:48pm
 Location: north east
 Outfit: United Kingdom View sbrown97's Profile View Profile   Reply to sbrown97 Reply   Quote sbrown97 Quote  
Joined: 02/9/2012

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We have used second hand Isabella awnings before with no problems, but last year we went all out with our new van and purchased the 2016 Isabella Insignia Commodore (the 3 meter wide one) and it leaked in the roof panel within a few months. I Sent it back to Isabella and they renewed one of the roof panels. This was a poor repair and the wrong panel was replaced when we put it up Wednesday 08-03.
Two of the poles have lost the springs that hold the double poles together and the press stud that locks into the poles has broke on another.
I feel this is inferior quality for the most expensive Awning on the market. Has anyone else suffered any problems with their Isabella awning?
Please let me know as we are so disappointed.


Personnora
10/3/2017 at 7:27am
 Location:  Whitchurch shrops
 Outfit: Swift conqueror 480 View nora's Profile View Profile   Reply to nora Reply   Quote nora Quote  
Joined: 28/12/2003

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Did you buy this through a dealer. If you did I would take it back to them and ask if they can sort this out for you. I had to return a magnum porch . My dealer did this for me. There was no problem .
Also have you e mailed issabella and told them . I thought they were very good .sorting out any problems .
If not I think if possible trying to phone them .


Personsbrown97
11/3/2017 at 10:01am
 Location: north east
 Outfit: United Kingdom View sbrown97's Profile View Profile   Reply to sbrown97 Reply   Quote sbrown97 Quote  
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Hello, thank you for the reply, yes purchased from a dealer and I have contacted the dealer and sent pictures of awning faults, but not isabella direct, it may be worth contacting them.
I am waiting for the dealer to get back in touch with the reply.


Personcheckley1973
11/3/2017 at 7:38pm
 Location: Sheffield
 Outfit: Sterling Eccles Sport 636 View checkley1973's Profile View Profile   Reply to checkley1973 Reply   Quote checkley1973 Quote  
Joined: 29/8/2012

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I've contacted Isabella HQ before and they are very helpful. Based in Thame if you're passing you can pop in, get a repair whilst having a cuppa like i did


Personsbrown97
21/4/2017 at 7:04am
 Location: north east
 Outfit: United Kingdom View sbrown97's Profile View Profile   Reply to sbrown97 Reply   Quote sbrown97 Quote  
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I contacted Isabella direct and they were brilliant. They gave me a full replacement without any questions and included extras. I am very pleased with the outcome and the after sales service from Isabella.
Thank you for your help members.

Kind regards

Steve



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