Advertisement
Message Forums |
|
 Topic: Olpro Customer Service
|
  |
09/6/2017 at 9:26pm
Location: Durham
Outfit: Caravan and tents
View Profile
Reply
Quote
|
Joined: 25/5/2004 Gold Member 
Forum Posts: 457
Tent Reviews: 2
| Site Reviews Total: | 16 |
|
| Site Reviews 2024: | 2  |
| Site Reviews 2023: | 1 |
| Site Reviews 2022: | 5 |
| Site Reviews 2021: | 1 |
| Site Reviews 2020: | 0  |
| Site Reviews 2019: | 0 |
| Site Reviews 2018: | 1 |
|
| Site Nights 2024: | 6 |
| Site Nights 2023: | 3 |
| Site Nights 2022: | 15 |
| Site Nights 2021: | 5 |
| Site Nights 2020: | 0 |
| Site Nights 2019: | 0 |
| Site Nights 2018: | 2 |
|
Well my Olpro saga continues.
I finally managed to get hold of them to be told yep, they know the tent pegs arent very good! They offered me a 10% discount off my next purchase. I mentioned I already get 10% as a member of this forum so would I be able to use both discounts. Nope, can't use both so the discount was basically zero.
Oh well, I decided to give them another chance so ordered a green 2.5m breathable porch carpet. Delivery was fast and it arrived first thing this morning.
But - they had sent a blue one, not a green one. The blue one for some reason is a lot cheaper too, but I wanted a green one for my green porch on my green tent.
I phoned Olpro and they said they'd send me a return label immediately. I'm going away in the tent next week and need the replacement for then but they wouldnt send another out till they have the incorrect one back.
Then they didnt send the return label and by the time I phoned they'd all gone home. This means I now can't get the carpet back in the post to them till next week and so am unlikely to have a carpet for the time we go away.
To be honest, this reflects pretty badly on Olpro and I'm not ever going to deal with them again (I know I said that before but I gave them another chance)
So - shoddy goods, no reply to e-mails, no rectification of problem, no reply to social media post, sent out wrong item, failed to keep promise about returns label, refused to send replacement straight out.
Honestly, how do they stay in business?
-------------
A slightly younger Victor Meldrew
|
|
|
10875 Visitors online !
Free UKCampsite.co.uk Window Sticker - Recommend to Friend - Add a Missing Campsite
[Message Forums]
[Caravan Sites & Camping]
[Company Listings]
[Features / Advice]
[Virtual Brochure]
[Shop!]
[Reception]
[Competitions]
[Caravans & Motorhomes For Sale]
[Event Diary]
[Contact Us]
[Tent Reviews]
Please note we are not responsible for the content of external sites & any reviews represent the author's personal view only. Please report any error here. You may view our privacy and cookie policy and terms and conditions here. All copyrights & other intellectual property rights in the design and content of this web site are reserved to the UKCampsite.co.uk © 1999 - 2024 |
Advertisement
|
|
|
