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Subject Topic: Vango Airbeam awning Post Reply Post New Topic
PersonEndaf
21/6/2017 at 6:50pm
 Location: None Entered
 Outfit: None Entered View Endaf's Profile View Profile   Reply to Endaf Reply   Quote Endaf Quote  
Joined: 21/6/2017

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Last year I was researching (including using this website) before buying a new awning. I saw variable reviews but in the end opted for an inflatable awning - the Vango Kalari 420 - partly based on stories of good after sales service by Vango.

2 days ago I had the bittersweet first hand experience of this.

Arrived at a site, having just had the awning erected for 10 days at the previous site. On inflating the 3rd of the 4 main beams it suddenly 'popped' and deflated. Only 11 months old and 5th ever use of the awning.

I immediately went online, found a phone number for Vango Airbeam support and after a few failed attempts (bl***y answering machines!) I eventually got to speak to somebody. She was very helpful and by now it was past 3pm and she explained that their outgoing parcels for that day had already been dispatched. However she asked me to leave it with her. Within half an hour I received a text from Parcelforce stating I should expect a package the next day, and soon after a return call from her confirming the same.

And, yes, it did arrive at 2pm the following day at the campsite. . AMAZING service- and special thanks to "Nan"

Hope this helps somebody who might be in the same position that I was in 11 months ago.


PersonKavs
21/6/2017 at 9:51pm
 Location: Wales
 Outfit: Coachman Pastiche View Kavs's Profile View Profile   Reply to Kavs Reply   Quote Kavs Quote  
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Wow, that is good service. Well done Vango


PersonAUSTINS
21/6/2017 at 10:38pm
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We have had exactly the same service from the dealer that we bought our drive away awning from (we have 2 vango drive away) I cannot say your despatch or delivery was any better than we received, albeit from our dealer Attwolls. Ours arrived the very next day to mome. Fantastic service for the both of us. Makes a change to get quick and decent help in this day and age. Please inspect your beam that failed, our fault was a double welded seam failure. It seems (sorry lol) that the bottoms of the beams where they touch the ground are round. Not flat as could be expected, and the surplus beam 'fabric' is scrunched up where it is encased in the holding tube. This caused the double seam to leak. We will return it to Attwolls when we can so that they can see that it was indeed a failure due to design , rather than a fault as such. You could be needing some protection from RAIN quite soon. Enjoy your quality product as we do. They are expensive, they were the originators of air beams and they are a very good company. I can not praise them enough, I have never met NAN either. LOL

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Fish like a matchman <*))))><



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