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Subject Topic: Powrtouch caravan mover Post Reply Post New Topic
PersonTweekusmaximus
23/8/2017 at 12:50pm
 Location: Thornbury
 Outfit: Swift Coastline Excel 550 View Tweekusmaximus's Profile View Profile   Reply to Tweekusmaximus Reply   Quote Tweekusmaximus Quote  
Joined: 17/6/2013

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Very impressed by Powrwheel company. They replaced my mover electronics control box even though it wa one month outside of gurantee!

I Recommend them.

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Tweaker


PersonPickled Onion
23/8/2017 at 3:20pm
 Location: Near Alton Towers
 Outfit: Bailey Burgundy S7 H View Pickled Onion's Profile View Profile   Reply to Pickled Onion Reply   Quote Pickled Onion Quote  
Joined: 23/2/2006

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Nice to hear good practice Tweaker and welcome to the forum.

Dave

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Give a man a fish and he will eat for a day,
Teach a man to fish and you can get rid of him for a whole weekend.


Persondavid8858
26/8/2017 at 10:10am
 Location: Teesside
 Outfit: Lunar Clubman SI H View david8858's Profile View Profile   Reply to david8858 Reply   Quote david8858 Quote  
Joined: 01/2/2013

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What was the problem with it tweakuaximus? Our 18 months old evolution automatic pulls to one side so it's off under the van today to try to find the problem 😡

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Best Regards

David


Persontango55
26/8/2017 at 11:04am
 Location: Lichfield
 Outfit: Coachman Amara 450 View tango55's Profile View Profile   Reply to tango55 Reply   Quote tango55 Quote  
Joined: 15/5/2008

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I had a Powrtouch mover fitted on my caravan 10 months ago. I chose Powrtouch over any other brand because I heard they had a good reputation for customer care but your post has proved that sure they do go beyond their promise.
Excellent service and that's why they deserve the trade as any other company would have refused to assist if the warranty had expired.
Well done Powrtouch for their 5 star service.   


Personbirdman101
26/8/2017 at 12:56pm
 Location: Milton Keynes
 Outfit: 2023Archway Woodford View birdman101's Profile View Profile   Reply to birdman101 Reply   Quote birdman101 Quote  
Joined: 30/8/2011

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Last month ours was four years old.Worked fine but one motor started making a groaning noise. Phoned them and as i fitted myself they sent me a new complete drive unit motor and gearbox the next day.Asked if they wanted the old one to check they said no. Fitted new one then took old one apart and wet had got into motor bearing. Replaced it with new bearing,so i now have a complete spare unit.


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PersonJo Parker
26/8/2017 at 9:48pm
 Location: wigan
 Outfit: Compass Ralley GTE View Jo Parker's Profile View Profile   Reply to Jo Parker Reply   Quote Jo Parker Quote  
Joined: 03/5/2005

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Our Powrtouch started playing up unfortunately it was just outside the 5 year warranty but hubby rang for advice. They were great and even told him how to override the hand set. Been working great for the last 2 years..
Would i recommend them YOU BET I WOULD


PersonTidburyboy
28/8/2017 at 5:08pm
 Location: Tidbury Green
 Outfit: Swift Fairway SE 442 View Tidburyboy's Profile View Profile   Reply to Tidburyboy Reply   Quote Tidburyboy Quote  
Joined: 03/9/2009

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This is good to know. Our's is 3 years old on the van we bought last week.


Personrichard0805
28/8/2017 at 11:48pm
 Location: Cardiff
 Outfit: Swift Challenger View richard0805's Profile View Profile   Reply to richard0805 Reply   Quote richard0805 Quote  
Joined: 31/7/2014

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Wouldn't it be better if they produced units that didn't go wrong, then they wouldn't have to invest so much in customer services?


Personbirdman101
29/8/2017 at 8:31am
 Location: Milton Keynes
 Outfit: 2023Archway Woodford View birdman101's Profile View Profile   Reply to birdman101 Reply   Quote birdman101 Quote  
Joined: 30/8/2011

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Quote: Originally posted by Tidburyboy on 28/8/2017
This is good to know. Our's is 3 years old on the van we bought last week.

Look and see if you have any paper work for it being fitted and registered with the manufacturer. Without this any repair is chargeable and not covered under warranty. My friend found this out when he bought a second hand caravan.


PersonBertieBasett
30/8/2017 at 8:09pm
 Location: None Entered
 Outfit: None Entered View BertieBasett's Profile View Profile   Reply to BertieBasett Reply   Quote BertieBasett Quote  
Joined: 30/8/2017

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Even if you dont have details, it would still.be worth contacting Powrtouch



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