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Quote: Originally posted by Andirsv on 22/10/2017

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I absolutely wouldn’t use them again. We bought a Kampa travel pod inflatable driveway Awning from them along with fitted carpet at a cost of £850. Sadly, our van was written off in an accident before we even had a chance to use it! I then contacted them to ask to return it as we no longer had a van and wouldn’t for some time. I was outside the 30 Day return policy on eBay by 3 days. They’re response was basically tough luck, they wouldn’t help at all. They offered to try find me a buyer as a customer of theirs was interested in one but, as suspected, nothing was ever heard from them again. Got my money now so no more interest in even trying to help. I bought it on the 5th August and contacted them the 7th September (the actual date it was sent out was the 7th August but they claim the 30 days is from “purchase” date. Awful company.

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Quote: Originally posted by seanfdh on 22/10/2017

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Why on earth should someone give you a refund under those circumstances? Their job is to sell you stuff and fulfill your order in a timely and accurate manner which they've done.

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Quote: Originally posted by Andirsv on 22/10/2017I bought it on the 5th August and contacted them the 7th September (the actual date it was sent out was the 7th August but they claim the 30 days is from “purchase” date. Awful company.

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Quote: Originally posted by Andirsv on 22/10/2017

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Really!! Out of good customer service, repeat custom some empathy maybe? I was 3 days outside he return date, 3 days and they claim nothin can be done. Utter rubbish. If you think that’s acceptable, by all means you carry on shopping with them, I certainly won’t be and will find someone who values their customers.

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