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Subject Topic: Kampa Ace Air 400 Post Reply Post New Topic
Personchindley
23/8/2018 at 9:34am
 Location: Lowton Warrington
 Outfit: Chevrolet Captiva 4x4.Lunar Quasar 524 View chindley's Profile View Profile   Reply to chindley Reply   Quote chindley Quote  
Joined: 29/6/2004

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Hi all.
Yesterday my Kampa awning popped. I have only used it a dozen or so times and the latest trip it was up about 3 weeks in Wales. It is about 14 Months old.
I contacted Campimg world who sent the details on to Kampa. Unfortunately they replied
“From the photos, we can see the awning has faded quite considerably, the way that the roof material has torn would also indicate this is due to the UV degradation of the material. Material failure due to UV degradation is not covered under warranty, as per the instruction book. The awning is also out of warranty”

Very disappointed with Kampa. It is the inner.tube that has failed and these have a 2 year warranty.
Just wondering if anyone else has had a problem with theirs.
http://tinypic.com/r/2zgrp01/9


Personrustyfrog
23/8/2018 at 9:13pm
 Location: Chorley
 Outfit:  Sterling 480 Continental - VolvoV90 View rustyfrog's Profile View Profile   Reply to rustyfrog Reply   Quote rustyfrog Quote  
Joined: 21/4/2008

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Sorry to hear of your misfortune.

I hate to say it, as we have a Kampa Fiesta air, that there has been so much adverse publicity regarding problems and Kampa's obvious dismissal of any liability, that it is almost criminal.

How can they say that if you use it on a sunny day or two, the guarantee is void?
Surely they are "not fit for purpose"?

I am surprised anyone will buy anything of value from Kampa if any warranty given by them is an inch short of worthless.

Yes we have one of their awnings. However I cant see us buying another.

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I started out with nothing and I've still got most of it left - Seasick Steve 2008


Persongedsjeep
24/8/2018 at 1:57am
 Location: 
 Outfit:  View gedsjeep's Profile View Profile   Reply to gedsjeep Reply   Quote gedsjeep Quote  
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i bought a hayling 6 air the week they came out.

without doubt, the worst tent i have ever wasted my money on in over 40 years and their after sales service was even worse than that.

wouldnt touch kampa with yours.


Personmarramc48
24/8/2018 at 6:30pm
 Location: Scotland
 Outfit: None Entered View marramc48's Profile View Profile   Reply to marramc48 Reply   Quote marramc48 Quote  
Joined: 21/7/2015

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Quote: Originally posted by chindley on 23/8/2018

Very disappointed with Kampa. It is the inner.tube that has failed and these have a 2 year warranty.
Just wondering if anyone else has had a problem with theirs.


I would have thought that your argument is with Camping World who were the suppliers of the faulty goods. If as you state, the faulty part is covered by a two year warranty, seek advice from your local Trading Standards Office.
Best of luck with the outcome.



-------------
mm48j


Personmarramc48
24/8/2018 at 6:39pm
 Location: Scotland
 Outfit: None Entered View marramc48's Profile View Profile   Reply to marramc48 Reply   Quote marramc48 Quote  
Joined: 21/7/2015

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Quote: Originally posted by chindley on 23/8/2018

Very disappointed with Kampa. It is the inner.tube that has failed and these have a 2 year warranty.
Just wondering if anyone else has had a problem with theirs.


I think that your argument is with Camping World as the supplier of your faulty goods.
If the faulty part is covered by a two year warranty I would suggest that you contact your local Trading Standards Office.
Best of luck with the outcome.



-------------
mm48j


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Personmisterg
25/8/2018 at 9:58am
 Location: East Midlands
 Outfit: Coachman VIP 575.Santa Fe View misterg's Profile View Profile   Reply to misterg Reply   Quote misterg Quote  
Joined: 09/12/2003

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I also believe that the seller has primary responsibility.
If you don’t get any progress with them or trading standards you could try the credit card company if you paid by card. I have used this avenue successfully on two occasions. I think the route is known as section 75 which is the relevant section of a finance act.
Both Amex and Capital One were helpful.I was paid £1500 by Capital One for loss of use of a Bailey which was off the road for 9months due to damp and other issues.

Post last edited on 25/08/2018 10:03:11

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Mister G



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