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 Topic: Towsure very poor service
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02/9/2019 at 8:54pm
Location: Lichfield
Outfit: Coachman Amara 450
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Did you pay for the awning in full by cash or credit card?
If you paid by credit card I would contact the lender and tell them how dissatisfied you are and request a full refund on the grounds that they haven't delivered as promised. If you paid by cash then it's just a a waiting game to see if they deliver which if they don't can be a bit of a hassle going down the legal route trying to obtain a refund.
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18/10/2019 at 10:18am
Location: Sheffield & Halesowen
Outfit: None Entered
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Hi Mark,
I am very sorry to hear you have experienced a problem with our service. I would be happy to investigate this issue for you and explain what went wrong on this occasion.
I suspect this may be a direct delivered item form our supplier as all our deliveries from stock are sent immediately on order.
Please feel free to message me directly dglossop at towsure.com and I will take a look and respond.
We take our customer service as a company priority being a small independent family run business. I offer you my apologies on behalf of the company and I would be happy to suitably compensate you in order to retain your business in the future.
Kindest regards,
David.
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Family run and remaining independent since 1967
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21/10/2019 at 10:00am
Location: Sheffield & Halesowen
Outfit: None Entered
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TheOldDears,
That is good to hear, thank you for sharing your positive experience.
Best wishes,
David.
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Family run and remaining independent since 1967
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24/10/2019 at 1:15pm
Location: Near Alton Towers
Outfit: Bailey Burgundy S7 H
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David from Towsure,
So refreshing to have feedback from suppliers to articles on this forum, I do so wish that more retailers and manufacturers in particular, (whom I'm sure monitor said forum material) would do as you did and enter into some dialogue with their customers even if it was on a general basis. I think their reputation would be greatly enhanced by taking such a proactive decision.
Well done and best wishes,
Dave.
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Give a man a fish and he will eat for a day,
Teach a man to fish and you can get rid of him for a whole weekend.
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24/10/2019 at 3:57pm
Location: Sheffield & Halesowen
Outfit: None Entered
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Hi Dave,
Your words are very much appreciated. We would like to be more active assisting with product questions/queries and we will try harder in future to play a more active role, assisting members to the best of our ability.
We will always inadvertently upset someone with the volume of customers we service, this said we will always do our best to rectify and maintain a reputation we have built over the many years!
Thank you once again Dave!
Kind regards,
David.
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Family run and remaining independent since 1967
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via mobile 19/10/2019 at 7:58am
